Job Details

Security IT Specialist

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As a Security IT Specialist located in San Francisco, CA, you will provide technical, security, and system administrative support for Shipt computer endpoints, primary communication systems, and enterprise security platforms. Each day you will work closely with your team to manage support ticket requests, provide technical assistance, and evaluate and recommend system changes to further automate and reduce technical blockers.

While no two days are the same, you will be responsible for managing common SaaS platforms such as Google Workspace, Slack, Zoom, and Microsoft 365. You will configure and maintain MDM systems, such as JAMF, to ensure team members' devices are secure, monitored according to cybersecurity best practices, and can safely access internal networks. Manage Shipt's Apple/Mac laptop inventory, ensuring all team members have necessary hardware, devices are tracked and assigned accurately, shipped to new members, and recovered from separated employees.

What You'll Need to Be Successful

• Minimum 3+ years of experience in technical support or system administration.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (CompTIA, Google Workspace Administrator, Microsoft 365 Administrator, JAMF100) are a plus.
• Knowledge or experience with application and network security and ability to apply cybersecurity best practices.
• Experience with Apple OS and Apple device diagnostic processes.
• Strong troubleshooting skills and ability to complete complex problem‑solving for both software and hardware.
• Excellent verbal and written communication skills to assist and support less technical individuals.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office. In‑office expectations will vary by role and leader, and certain roles may require in‑office presence on a full‑time basis.

About Shipt

Shipt is a retail tech company that connects people to reliable, high‑quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. We aim to put our team first, spark growth opportunities, and commit to giving back to our communities.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion, gender identity, sexual orientation, age, military or veteran status, disability, or any other characteristic protected by law. Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.