Job Details

Position Summary

At Sams Club, we dont just innovate; we transform how millions of members experience value, every day.

With over 600 clubs, millions of active members, and a rapidly growing digital ecosystem, Sams Club is redefining what it means to serve members seamlessly. Our goal: deliver connected, intuitive, and rewarding experiences that make membership effortless.

Were building the next generation of Services Experience connecting digital and in-club interactions across services. When you combine our unmatched member relationships with cutting-edge technology, AI-driven insights, and an omnichannel footprint, you get an opportunity to shape one of the most exciting transformations in retail.

If youre inspired by solving complex problems at scale, driving innovation through data and AI, and creating meaningful impact for millions, this is your moment. Join us.

What you'll do

As a Staff Product Manager, Services Experience, youll lead the vision, strategy, and delivery of seamless, end-to-end journeys for Sams Club members across multiple services. Youll define how members discover, purchase, and engage with offerings across digital and in-club experiences, ensuring every interaction is simple, transparent, and rewarding.

Youll work across product, engineering, design, operations, and analytics to connect the member experience across diverse service categories. Using strong analytical and strategic skills, youll leverage data, AI, and automation to identify opportunities, drive efficiency, and deliver measurable impact. This role requires exceptional cross-functional leadership, clarity in complex problem spaces, and the ability to influence outcomes at scale.

Our Ideal Candidate

Our ideal candidate is a member-centric, design focused, fluent in analytics, energetic, self-motivated individual focused on solving customer problems. The candidate has a strong sense of product ownership and commitment to growth coupled with a strong passion for technology and innovation. The candidate is an excellent communicator and builds strong cross-functional relationships, internally and externally. The candidate is results-oriented and demonstrates a strong bias for action.

You'll make an impact by...

• Developing and championing a world class product vision and strategy, using domain expertise, internal and external best practices, identifying market opportunities, and building business cases.

• Developing and enhancing products as you will manage product roadmaps, driving priorities aligned to business goals, turn insights into actionable initiatives, determine rollout strategy, and manage risks.

• Driving the execution of multiple projects in an agile environment for product management including product requirements that provide overall direction by analyzing business objectives and user needs.

• Partnering very closely with high performing engineering teams to ensure we are building scalable software products that meet customer needs and on time with quality.

• Managing project ambiguity, complexity and interdependencies in an organized and structured way and willing to do what it takes to make our product successful.

• Having sound business judgment as well as ability to think strategically & tactically, analyze quantitatively, problem-solve, and scope technical requirements.

• Having strong oral and written communication skills are crucial to influencing others internally and externally.

You'll sweep us off our feet if...

• Youre deeply member-centric, with strong empathy for member needs and a passion for creating experiences that earn trust and loyalty.

• You bring analytical rigor, using data and insights to shape strategy, measure impact, and drive continuous improvement.

• You think in platforms, not projects, connecting multiple services into cohesive, scalable experiences.

• You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.

• You have a test and learn mentality and an agile way of working to improve your team's products.

Qualifications

• 7+ years in product management or related roles, ideally building large-scale consumer or service platforms.

• Proven ability to design and deliver experiences that bridge digital and in-club environments.

• Deep expertise in using quantitative and qualitative insights to shape strategy, measure impact, and make data-driven decisions.

• Understanding of how to apply AI and intelligent systems to drive efficiency, insight, and personalization in product workflows.

• Demonstrated success influencing and aligning teams across business, technology, design, and operations.

• Experience operating in large, complex organizations with the ability to translate strategy into scalable execution.

The above information has been designed to indicate the general nature and level of work performed in the role.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Option 1: Bachelors degree in computer science, engineering, or related area and 7 years experience in product management. Option 2: 9 years experience in product management or related area.

Preferred Qualifications

Masters degree in Computer Science, Engineering, Business Administration, or related area and 6 years experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.