Job Details

The Advanced Medical Support Assistant, (Advanced MSA) is responsible for a range of clerical and administrative duties that demonstrate the full-performance level of the AMSA in support of the Hoptel Lodging unit at the SFVAHCS campus. AMSAs perform a variety of support duties that facilitate the work of the medical facility who provide patient care by working to lodge patients in the hoptel who are undergoing a variety of episodes of care.
AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below.
* Scheduling, cancelling, re-scheduling patient's lodging accommodations via Hoptel consults.
* Responsible for maintaining general cleanliness of all shared spaces in BLD 9, 22, and 10.
* Consults management for all Lodging consults, reviewing eligibility and appropriateness.
* Complete confirmation calls to patients to ensure patients still need lodging accommodations. This may include sending/calling patients with notifications, instructions, and reminders of dates of stay, checking in patients arriving for their appointments, and checking out patients who have completed their episode of care.
* Verifying and updating demographic information, including basic eligibility, and insurance capture.
* Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts.
* Checking and responding to voicemail.
* Responsible for incoming and outgoing faxing and distribution.
* Monitor, manage and/or complete multiple reports, lists and suspense's to include but not limited to: Consult Report, Lodger Reservation Report, Daily Census report, and various other administrative operational reports.
* May be required to perform the following: Timekeeping, Coordination of Hoptel requests, Patient Travel, ADPAC (Automated Data Processing Applications Coordinator), PIV PIN Re-setting, maintenance of office supplies as designated shopper.
* Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned.
* Responsible for Lobby Management to include but not limited to: Keeping lobby presentable, restocking flyers and/or brochures, be mindful of Veterans that have been waiting longer than 15 minutes.
* Responsible for linen cleaning, washing, drying, and folding as needed.
* Appropriately complete initial paperwork for walk-in "triage" patients, notifies the patient of a need for a Hoptel Lodger Consult and directs patient to meet with the appropriate care team.
* Responsible for acknowledging, responding and/or completing routed view alerts with-in 48 business hours.
* As required, types of routine correspondence, progress reports, memorandums and statisical reports using Vista, MS Word and Excel.
* Maintains up to date status on mandatory TMS training to include but not limited to: VA Scheduling Requirements.
* Understanding of beneficiary travel, and enrollment and means testing status.
* The incumbent may provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee.
* Reconciles wait list as cancellations, and no shows become available.
* Other duties as assigned by supervisor.
Work Schedule: 1400-2230
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 662 05001F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized