Job Details

Overview

The Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This includes ensuring banker readiness of Relationship Bankers, driving growth, delivering a customer-centric experience, and proactively managing operational risk while striving for excellence in execution. The Bank Manager provides transformational leadership across all areas.

This position's work schedule involves occasional evenings/Saturdays and may require temporarily working at other assigned banking center locations based on staffing needs.

Responsibilities

• Leadership Activities: Lead, coach, evaluate, and drive proactive leadership activities for attraction, expansion, and retention of customers. Develop banking center plans to coordinate and execute growth activities by aligning weekly goals with sales and operations. Deliver daily coaching and evaluations to ensure effective execution. Provide effective new consumer onboarding and ongoing engagement by strengthening relationships, introducing customers to Comerica products and services, and addressing questions. Assume responsibility for consumer business acquisition through leadership activities. Participate in community involvement to increase bank outreach and foster new business client relationships. Identify opportunities to introduce customers to partners and encourage referrals from client relationships and COIs.
• Talent Leadership: Develop and manage a high-performing team. Directly manage day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, career development, recognition, and retention.
• Operational Risk: Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica policies and procedures. Recommend corrections when necessary. Ensure completion of required compliance training for colleagues. Lead, coach, and evaluate overall management of operational and risk activities, and results within the Banking Center. Approve transactions within authorities. Manage the execution of opening/closing procedures.
• Customer Experience: Lead, manage, and coach the team to assess customer and prospect needs and offer appropriate solutions. Ensure colleagues have the knowledge and skills to meet customer needs. Proactively seek to learn about new products, services, technologies, and customer service tactics; teach others. Educate and fulfill customer requests, from routine to complex. Resolve complex customer complaints. Influence the customer experience by leading, managing, and coaching colleagues using defined customer experience guidelines.
• Partnership Activities: Lead, coach, evaluate, and influence the management of colleague efforts involving Banking Center collaboration, referrals, closed business, and partnership-support activities. Partner with the defined Small Business Banker to grow business revenue and improve the business customer experience. Proactively identify opportunities to introduce customers to partners.

Qualifications

• Bachelor's Degree from Accredited University OR 4 years of relevant experience
• 3 Years Management experience with staff development
• 3 Years Consumer/Business sales development experience
• 1 Year experience utilizing Microsoft Office Products including Word, Excel, and PowerPoint

Additional Information

Work Best Category: Category A - 100% in the office

Hours: Monday-Friday 8:30am-5:30pm

Salary: For candidates hired in the state of California, the expected salary/On-Target Earnings (OTE) range for the role is currently:

• California - $81,250 - $131,250 Annually

Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer's work location to determine the pay range.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consist of cash compensation, development and flexible benefit programs to meet individual needs today and in the future. Salary is commensurate with experience and our programs are reviewed regularly to ensure competitiveness. We offer benefits such as health and welfare programs, retirement benefits, and paid time off programs. Eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, life insurance, AD&D, and supplemental health programs. We also have time-off programs for vacation, sick time, disability, and parental leave. Eligibility varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Fingerprints may be used to check FBI criminal history records and RAP Back updates.

NMLS certification requirement: where applicable, a favorable background check, credit check, fingerprint check, and NMLS certification may be required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, with segments in Commercial Bank, Retail Bank, and Wealth Management. Comerica Bank locations are primarily in Texas, Arizona, California, Florida and Michigan, with select operations in other states, Canada, and Mexico. Comerica is an Equal Opportunity Employer - disability/veteran.