Job Details

Director, Signature Success Solution Engineering

Join to apply for the Director, Signature Success Solution Engineering role at Salesforce. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Signature Success Plans Sales team is seeking a dynamic and results‑driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams in executing our Go‑To‑Market (GTM) strategy.

Principal Responsibilities

• Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals.
• Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
• Evangelize Signature Success plans both internally and externally.
• Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management.
• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments.
• Provide product feedback to Offer Management based upon active field sales engagement.

Required Experience

• Degree or equivalent relevant experience. Experience will be evaluated based on the Values & Behaviors for the role.
• 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support.
• Demonstrated track record of self‑starting, risk‑taking, and ability to influence without authority.

Required Skills

• Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce.
• Proven background in technical sales, presales/solution consulting, professional services, or technical support.
• Ability to prioritize, multi‑task, and perform effectively under pressure.
• Great attention to detail, with strong analytical and problem‑solving skills.
• Collaborative and consultative work style, ability to thrive in a high‑velocity, highly dynamic work environment.
• Deep understanding of customer success principles, solutioning approaches, and considerations.
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive‑level buy‑in.
• Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering.
• Knowledge of Salesforce product and platform features, capabilities, and use cases.
• Ability to travel up to 25%.

Attributes

• High energy, outgoing, positive attitude, and ability to motivate others.
• Results‑driven, tenacious, and driven to succeed in a fast‑paced environment.
• Ability to learn quickly and adapt to change.

Nice To Haves

• Salesforce ORG62 quote and sales forecasting knowledge.
• Industries specialized knowledge inclusive of Financials, Manufacturing, Healthcare, Retail or Public Sector.
• Salesforce Architect Certification for applicable cloud.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and leading the path to equality by creating an inclusive workplace free from discrimination. Recruiting, hiring, and the promotion decisions at Salesforce are fair and based on merit. Compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.