Job Details

About the Role

interface.ai is the industry-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary generative AI. The mission is to transform the banking experience with hyper-personalized, secure, and seamless interactions while improving operational efficiency and revenue growth.

We're seeking a Staff AI Engineer – HCI + Cognitive Systems to lead the development of multimodal, interactive agents that combine natural language understanding, computer perception, and cognitive reasoning. You'll design systems that enable agents to converse and see, interpret, and manipulate digital environments — bridging human communication and machine action. This is a deeply technical role at the intersection of AI research, cognitive science, and systems engineering, responsible for building intelligent interfaces that power next-generation financial copilots.

What You'll Own

• Design and implement perception pipelines that combine text, visuals, and UI semantics for agent grounding and decision-making.
• Cognitive Reasoning Frameworks
• Develop planning and reasoning modules enabling multi-step task execution, contextual memory, and human-in-the-loop collaboration.
• Integrate LLMs and multimodal models for adaptive, goal-oriented behavior using techniques like ReAct, Tree-of-Thought, or Hierarchical Planning.
• Human-Centered System Design
• Architect agent behaviors around transparency, safety, and trust — ensuring every AI decision or action is explainable and controllable.
• Collaborate with product, UX, and cognitive researchers to design experiences that feel intuitive, reliable, and emotionally intelligent.
• Real-World Execution & Learning
• Build reinforcement and feedback loops for continuous learning and evaluation of agent performance.
• Cross-Functional Leadership
• Partner with Bot Platform, AI Infrastructure, and Compliance teams to ensure cognitive systems scale securely and responsibly.
• Mentor engineers and applied scientists in agent design, multimodal integration, and AI safety.

What We're Looking For

• 10+ years of experience in software, AI systems, or cognitive computing, with at least 2+ years building multimodal or interactive AI applications.
• Advanced proficiency in Python (PyTorch, JAX, TensorFlow) and at least one programming language (Go or Node.js).
• Expertise in LLMs, computer vision, or multimodal architectures (e.g., CLIP, BLIP, Flamingo, GPT-4V, Gemini).
• Deep understanding of human-computer interaction principles, cognitive modeling, and user-adaptive AI.
• Experience designing or evaluating planning and reasoning agents (e.g., ReAct, AutoGPT, OpenDevin, Voyager).
• Familiarity with reinforcement learning, behavior cloning, or imitation learning in simulated environments.
• Strong background in observability, safety, and interpretability of AI systems.
• Excellent communication and collaboration skills — able to translate between research and product engineering.
• Preferred: Advanced degree in Computer Science, AI, Cognitive Science, or Human-Computer Interaction.

What Makes This Role Special

• Lead development of cognitive AI systems that bring reasoning, perception, and human understanding into financial experiences
• Work at the frontier of AI-driven human-computer interaction — blending LLMs, multimodal learning, and applied reasoning
• Collaborate with top engineers, researchers, and product leaders shaping AI copilots that act responsibly in real-world domains
• Be part of an AI-first company where you'll build systems that are explainable, secure, and human-centric

Compensation

• Compensation is expected to be between $200,000 - $240,000. Exact compensation may vary based on skills and location.

What We Offer

• ???? 401(k) match & financial wellness perks
• ???? Discretionary PTO + paid parental leave
• ???? Mental health, wellness & family benefits
• ???? A mission-driven team shaping the future of banking

Equal Employment Opportunity

Interface.ai is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees and applicants. All employment decisions are based on business needs, job requirements, and individual qualifications. We strive to create a culture that respects each person's perspectives and contributions.