Job Details

Overview

We are hiring a Sr. Risk Analyst to support strategic initiatives across the Risk organization. You will develop deep expertise on processes and drive continuous process improvement initiatives, with a focus on program success metrics. Through data-driven insights, you will develop recommendations for fraud rules that enable a more frictionless, consistent user experience while maintaining low loss and exposure levels. You will also be responsible for new process standards and agent tooling improvements that shape the foundation of the Risk team, operationalized through strong project management in partnership with the Head of Risk. This position reports to the US Head of Risk.

Monzo is a leading financial technology company with a mission to make money work for everyone. We are expanding in the US, focusing on building an amazing US product and deepening product-market fit.

Responsibilities

• Rules Performance Management & Data Driven Collaboration
• Develop, manage, and iterate on onboarding and fraud detection rules and AML rules that balance growth and loss exposure. These rules should drive KPIs, success metrics, and efficiencies across the Risk organization.
• Leverage data to synthesize recommendations and share with management teams and other key stakeholders to drive a collaborative culture within the organization.

• Strategic Program Execution
• Support the Head of Risk by scoping problem statements, building project plans, and executing ideas to improve key member experience metrics and Risk loss metrics.
• Support launch readiness for new products/features; work with cross-functional stakeholders to ensure operational readiness; provide impact analysis on risk projects and advocate for improvements.
• Gain support from other organizations for your projects; influence roadmaps to deliver member and agent experience improvements.

• Risk Strategy and Emerging Threats
• Own and maintain support process documentation (e.g., Risk lifecycle, knowledge base library, standard operating procedures). Develop and maintain quality control documentation and reports for Risk Ops.
• Advise on emerging risk vectors and devise strategies to manage risk exposure.

Qualifications

• 3+ years experience in risk analytics or general analytical roles
• Excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels
• Deep understanding of fraud typologies and high-risk signals to build fraud mitigation engines
• Strong ability to leverage data to inform decisions; foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
• Ability to work in a complex organization to determine business and customer needs and to prioritize competing priorities
• Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
• Ability to manage multiple work streams simultaneously in a dynamic environment
• Motivated self-starter with a growth mindset
• Strong understanding of Risk operational processes
• Comfort with decision making in a fast-paced, ambiguous environment

What's In It For You

• Competitive salary and benefits package
• Salary: $90,000–$110,000 plus equity
• Hybrid work model based out of San Francisco
• Learning budget of $1,500 a year for books, training courses, and conferences
• Generous 401k with 4% employer match

Equal Opportunity

We're an equal opportunity employer. Diversity and inclusion are priorities, and we're committed to supporting all of our people to grow at Monzo. All applicants will be considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability status. If you have a preferred name, please use it to apply. We do not require full or birth names at the application stage.