Job Details

Base pay range: $30.00/hr - $35.00/hr

Job Description:

• Provide swift and professional deskside IT support


• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions


• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels


• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk


• Collaborate with other support groups across global locations to help troubleshoot client issues


• Utilize tools for building, monitoring and troubleshooting client devices


• Participate in Disaster recovery testing exercises


• Uphold procedures for logging, reporting, and statistically monitoring desktop operations


• Write technical support and client documentation in form of Knowledgebase articles


• Meet or exceed expected customer service levels

Requirements:

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.


• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.


• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.


• Windows Migration.


• Hardware/Software Troubleshooting


• Experience with VPN, Soft Phones, Remote Desktop, VDI.


• Asset Tracking/Inventory Management


• Phone and Tablet support (Windows, iPhone, iOS, Android)


• Experience with Ticketing System (ServiceNow).


• Strong Communications Skills


• Excellent proven track record supporting clients in a financial environment.


• Excellent proven customer service based approach


• Good written and verbal communication skills


• Strong organizational and analytical skills


• Ability to multi-task and work under pressure


• Ability to work autonomously and within team


• Dress Code: Business casual

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Banking, Financial Services, and Investment Banking