Job Details

About Zapier

We're humans who simply think computers should do more work. At Zapier, we're not just making software—we're building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You'll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers' success, and as they grow, so will you.

Hi there!

About the Role

This role blends deep security expertise with strong communication and business acumen, enabling the organization to confidently address complex security requirements from prospects, customers, and partners. Acting as a bridge between customer's security teams and Zapier, this role also works closely with internal product and cross-functional security teams to ensure alignment between customer requirements and Zapier's security capabilities.

Things You'll Do

• Build expertise in Zapier's internal security practices and our platform's governance features.


• Act as a strategic security advisor to sales and customer success teams on security-related aspects of complex or high-value deals.


• Lead rapid response to technical risk mitigation for concerns raised by customers during deal cycles.


• Represent the company's security posture and lead customer-facing security briefings to address security concerns and accelerate trust.


• Consult on the voice of the customer on security related issues and help translate customer requirements into actionable feedback for internal product and security teams, influencing roadmap and priorities.


• Get ahead of potential concerns by partnering with enterprise GTM teams, analyzing customer security questionnaires, and identifying improvements in our platform's governance features.


• Develop and maintain sales enablement content: Trust Center knowledge base, security one-pagers, objection handling guides, and whitepapers.


• Collaborate with product marketing to ensure security messaging aligns with customer needs and market expectations.

About You

• 7+ years in technical security roles: application security, product security, or security consulting with customer-facing experience.


• Understanding of code and architecture: you can discuss security controls and design decisions with developers


• Deep knowledge of application security: API security, authentication/authorization patterns, data protection, and secrets management


• Familiarity with Encryption, IAM, and cloud-native architectures (AWS, GCP, Azure).


• Understanding of risks and mitigations for LLMs and GenAI applications.


• Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR


• Experience with using AI tools for high-impact, role-relevant opportunities to improve speed, quality, and outcomes.


• Experience partnering cross-functionally with internal engineering and product teams to drive security initiatives.


• Experience translating customer requirements into actionable engineering and product priorities.


• Excellent written and verbal communication skills: ability to explain technical concepts clearly to technical and non-technical audiences including customers, sales teams, and executives.


• Prior experience working with customers: addressing customer questions and concerns, reviewing customer input, working cross-functionally with customer facing teams.


• Ability to build customer-facing content and speak with confidence in high-pressure engagements


• Experience working alongside account executives, customer success managers, or solution engineers and engaging with customers in security-sensitive deals.

Bonus points for:

• Developer background (you've written production code)


• Security consulting or advisory experience


• Solutions engineering or technical sales experience with a focus on security and governance


• Public speaking or content creation on security topics