Job Details

Head of IT Operations (not engineering)

Senior leadership role responsible for 24x7 availability, operational resilience, and regulatory compliance across all IT systems and services.

• Investment Mgt firm (400B+ AUM)
• Report to CTO
• Team size : 30
• Location : San Francisco (Full relocation provided)
• Hybrid schedule
• Comp : 500k - 700k

Drive infrastructure strategy, manage vendor relationships, and oversee governance processes—focusing on continuous improvement, risk mitigation, and alignment with business and regulatory priorities.

Experience managing infrastructure from a service delivery, risk, and compliance perspective—preferably within financial services, investment management, or similarly regulated industries is needed.

Required Experience

• Proven leadership in technical operations and team management
• Investment management or broader financial services
• Managing critical, firm-impacting incidents
• Exceptional communication skills for high-pressure problem resolution
• Strong background in cloud operations and vendor management
• Broad IT operations experience across infrastructure, support, and governance
• Executive presence with a boardroom-ready mindset
• Commitment to service excellence and stakeholder engagement
• MBA or other relevant discipline is ideal