Job Details

Systems Engineer – Lyra Technology Group

Lyra Technology Group is a family of industry‑leading technology service businesses. Our companies are operated independently by exceptional management teams, retaining the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is seeking a Systems Engineer for one of its operating companies, Network Doctor. As a Systems Engineer, you will provide onsite technical support in San Francisco, CA. We're looking for a mid‑level Systems Engineer who is technically strong, eager to learn, and excited to grow within a fast‑paced, client‑facing environment.

About Network Doctor

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies across a diverse range of industries, including finance, healthcare, real estate, non‑profit, and others. We focus on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered in a productive and respectful manner.

Responsibilities

• Deliver excellent customer service and technical support both onsite and remotely.
• Troubleshoot and manage Windows Server environments, Active Directory, and core networking components.
• Support cloud services such as Microsoft 365, Exchange Online, Azure AD (Entra ID), and email security tools like Mimecast or Proofpoint.
• Configure and maintain systems and devices: firewalls, switches, access points, virtual machines (VMware), storage devices, and backup solutions.
• Work with financial and business applications such as QuickBooks, Sage, or Microsoft Dynamics GP.
• Assist in managing and updating internal SharePoint sites and permissions.
• Contribute to projects – system upgrades, migrations, rollouts.
• Create and maintain documentation for technical processes, configurations, and best practices.
• Communicate clearly with teammates and clients to provide updates, share findings, and collaborate on troubleshooting.
• Stay proactive by identifying recurring issues, proposing improvements, and helping shape support processes.

Qualifications

• 4+ years of IT experience, ideally in a client‑facing or MSP environment.
• Hands‑on experience with:
  • Windows Server, Active Directory, DNS, DHCP, Group Policy.
  • Networking basics: routers, switches, firewalls, VPNs.
• Solid diagnostic and problem‑solving skills.
• Excellent written and verbal communication.
• A team player who is proactive, detail‑oriented, and thrives in a fast‑moving environment.
• A valid driver's license and reliable transportation for local client visits.

Additional Desirable Experience

• Experience supporting financial or professional services industries.
• Familiarity with VMware, Citrix, or NAS/SAN storage.
• Experience with ConnectWise or other PSA/RMM platforms.
• Prior work in a Managed Services Provider (MSP) environment.

The targeted compensation for this role is $90,000–$110,000. If you have a solid IT foundation, enjoy solving problems, and want to deepen your knowledge in infrastructure, systems, and project delivery, let's have a conversation.