Job Details

Job Title: Project Coordinator/Specialist-III

Duration:03 months Contract

Location: Bay Area, CA

Pay Range: $46/hr. - $48/hr. on w2

Job ID: 25-64792



About the Team:

• The Platform Innovation team leads up the strategy, launch + scaling of nascent bets for its white-label restaurants business.

• Client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their life cycle on our platform.


• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.


• You will report to the Manager of Launch and, Product Ops within our Platform Operations organization.


• This position is partially remote, partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

• Interface directly with merchant restaurants and work tirelessly to improve their experience


• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants


• Perform a significant amount of hands-on work with hardware, in addition to learning the ins and outs of software configuration


• Create merchant training materials to encourage staff understanding and adoption


• Train merchant staff on effectively using new platforms


• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue


• Be able to achieve immediate results and adapt in an evolving work environment


• Look for ways to improve and want to shape the direction of the company

• Bachelors degree or equivalent work experience


• A minimum of 5 years work experience in hospitality, restaurant management, or systems implementation


• Able to complete tasks accurately, effectively and on time with superb attention to detail


• Excellent external and internal customer support skills


• Experience working successfully cross functionally with other departments


• Proactive by nature and most engaged when you are operating at the lowest level of detail


• Spanish fluency is a Strong plus