Job Details

Tittle: Operations Clerk-II

Location: 100% Remote

Duration: 3+ Months

Pay range: $20 - $21/hr on W2

Description

• Client is piloting a new offering in the health sector.

• You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.

• This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptionally quality.

• To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.

Note on Logistics

• This role is 100% remote and time-zone flexible (between ET and PST).

• This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific time zone), Monday - Sunday.

• Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!

You're excited about this opportunity because you will…

• Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email

• Proactively identify issues and potential failures and implement mitigation tactics

• Execute workflows that ensure we meet exceptional SLAs

• Identify trends & communicate findings to the broader teams to improve our processes

• Develop a deep expertise in our product, processes, systems, tools

• Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We're excited about you because…

• You have a multi-faceted background with the ability to multi-task and think on your feet (not a call center type role)

• You have a bachelor's degree or equivalent amount of work experience

• You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or healthcare

• You are a highly motivated individual that can work independently

• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).

• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using Client's brand voice and tone

• You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for...

• Familiarity with G-Suite, Slack, Atlassian, Salesforce