Job Details

Who We Are

At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.

Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.

Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.

Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.

Role Overview

As Head of Talent, you'll build and lead recruiting across all functions — engineering, product, design, go-to-market, and operations — during a phase of rapid growth. You'll own Serval's hiring plan end-to-end, designing the systems, processes, and brand that enable us to grow from ~20 to 70+ team members over the next year.

You'll partner directly with the founders and leadership team to forecast hiring needs, elevate our talent bar, and make Serval a magnet for exceptional builders. This is a highly hands-on role — part player, part coach — for someone who can recruit at a senior level today while building the foundation for tomorrow's talent team.

What you'll do

• Own the company-wide hiring plan — forecast headcount with leadership, prioritize roles, and drive accountability across teams.
• Lead full-cycle recruiting for high-impact roles across technical and non-technical functions.
• Build scalable hiring infrastructure — implement ATS workflows, interview training, and data-driven dashboards.
• Partner with founders and function heads to craft compelling job narratives and evaluate top-tier candidates.
• Develop Serval's employer brand through content, events, and outbound storytelling that attract elite talent.
• Mentor and grow recruiting capability, including potential future recruiters or coordinators.
• Champion candidate experience that reflects Serval's pace, precision, and values.
• Track and analyze recruiting metrics to continuously improve quality, speed, and conversion rates.

What you'll need

• 5+ years of recruiting experience, ideally with 2+ years leading or founding a recruiting function at a high-growth SaaS or tech startup.
• Proven ability to scale headcount rapidly (20 → 70+ in 12–18 months) while maintaining exceptional quality.
• Experience hiring across technical and GTM disciplines, not just one function.
• Strong operational skills — capable of building process, infrastructure, and reporting from scratch.
• A builder's mindset: scrappy, resourceful, and energized by early-stage ambiguity.
• Excellent storytelling and stakeholder management with executives and candidates alike.
• Based in or willing to work from our SF HQ, 5 days/week.

Bonus Points

• Experience hiring globally or building diverse talent pipelines.
• Track record of scaling or mentoring recruiting teams.
• Comfort with recruiting analytics and compensation benchmarking.

What We Offer

• Impact: Be the driving force behind our revenue growth, shaping the success of our product and company.
• Growth: Be a founding member of Serval's GTM team. Elevate your career in tandem with Serval's rapid expansion.
• Culture: Join a fast-paced team that values velocity, high performance, and fun.
• Compensation: Competitive salary, equity, and a comprehensive benefits package.