Job Details

Join to apply for the Hospitality & Guest Coordinator role at DivcoWest.

This role is a 4 days a week in-office position at our San Francisco, CA location. Daily schedule will be 8:30am-5:00pm Monday-Thursday. Overtime may be required for special events or projects. Possibility for add‑on hours for admin work based on aptitude and bandwidth.

Company Background: Founded in 1993, DivcoWest is a real‑estate investment firm headquartered in San Francisco with offices in Los Angeles, Menlo Park, Cambridge, Washington DC, Austin, and New York City. Known for our long‑standing relationships and track record of success in innovation markets, DivcoWest combines entrepreneurial spirit with an institutional approach. DivcoWest aims to create environments that inspire ingenuity, promote growth, and enhance the health, happiness, and well‑being of all people. A disciplined code of ethics is at the core of all that we do.

Summary

The Hospitality & Guest Experience Coordinator plays a pivotal role in shaping the first impression of DivcoWest's headquarters. This individual ensures a seamless and welcoming experience for visitors, investors, candidates, and employees, while maintaining the physical environment to reflect the company's high standards. Beyond guest‑facing responsibilities, the coordinator oversees critical hospitality processes such as the Hospitality Intake Form, visitor access, and serves as a central point of communication between DivcoWest and visitors. This role owns in‑office company meetings with internal and/or external guests, ensuring all logistics, hospitality touchpoints, and attendee experiences are seamlessly managed.

Responsibilities

• Meetings: Oversee and manage the 301 Howard Guest + Event Form process, review submissions, coordinate requests, and ensure timely communication with employees.
• Full lifecycle meeting management, including scheduling, room setup/cleanup, technology coordination, video conferencing, and catering.
• Maintain meeting spaces so they are properly equipped, stocked, and ready for use.
• Identify opportunities to improve meeting processes and enhance the overall attendee experience.

Visitor Experience

• Create a welcoming atmosphere on the 21st floor; maintain a professional and polished environment across all visitor‑facing spaces.
• Reception area upkeep (music, coffee/tea, dishwasher load/unload, etc.).
• Ensure printers are fully functioning and stocked; rooms are clean and organized.
• Conduct daily walkthroughs of conference rooms, pods, and shared spaces to keep them guest and investor‑ready.
• Clean the espresso machine as needed and ensure service every other week.
• Report any repairs and maintenance issues to the Associate Director of Events & Experiences.
• Oversee 301hconcierge inbox and calendar; respond promptly to inbox requests/messages.
• Confirm calendared events and meetings with hosts; coordinate conference room availability.
• Coordinate visitor access by issuing badges, logging guests into security, and serving as a point of contact for additional arrival needs/instructions.
• Welcome and assist all visitors, investors, and employees, ensuring they are escorted or directed upon arrival.
• Proactively identify and address guest needs to ensure a best‑in‑class experience reflective of DivcoWest's brand (e.g., offer beverages, show restrooms, etc.).
• Interview Experience: print interview materials (resumes, agenda, etc.); meet and escort to conference rooms and provide office tours.

Administrative Duties

• Manage all incoming and outgoing mail and deliveries, including FedEx, USPS, and other couriers.
• Complete assigned administrative projects under the guidance of the Associate Director of Events & Experiences.

Qualifications

• Bachelor's degree preferred; Hospitality or Administration background is a plus.
• Passion for hospitality and customer service.
• Strong interpersonal skills.
• Self‑starter with a sense of urgency.
• Ability to manage time, prioritize workload, and communicate updates to supervisor.
• Extraordinary attention to detail and strong organizational skills.
• Ability to interact with key stakeholders within and outside the organization.
• Collaborative, excited to work as part of a larger team.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Comfortable with technology and able to learn new systems quickly.
• Ability to work overtime as needed.

Must be able to lift or move items of at least 30 lbs and sit or stand for long periods of time.

Compensation

• $20–$30 per hour
• Annual bonus opportunity
• Full benefits
• 401k starting in 2026
• Weekly lunch stipend

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Equal Opportunity Statement

Divco West Services, LLC (“Company”), an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping, gender identity, sexual orientation, national origin, age, disability, or any other status protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please review our privacy policy regarding the use of any personal information you provide us at

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any employee or applicant on the basis of any legally protected status outlined above.