Job Details

Practice Manager

UCSF Health

Job Summary

The direct reporting relationship for this role is to the Director of Outpatient Behavioral Health Services. Involves the administrative services and operations for outpatient behavioral health care clinics within the Pritzker Building. Manages the operations of healthcare clinic(s) to include fiscal, human resources, and practice management operations. Oversees clinical operations for adult, children, and adolescent behavioral health services. Involved in developing, modifying and executing local policies that affect immediate operation(s) and may also impact the entire organization or programs external to the organization. Provides direction, coaching, and development to leaders and frontline staff on sustaining operational excellence/day to day operations. Responsible for KPI's and monitors performance of clinics or programs. Coordinates activities with other clinics, centers, units, and / or departments in regard to patient care.

Responsibilities

• Manage operations of one or more healthcare clinics, including fiscal, HR, and practice management functions.
• Oversee clinical operations for adult, children, and adolescent behavioral health services.
• Develop, modify, and implement local policies affecting immediate operations and potentially the larger organization.
• Provide leadership, coaching, and development to clinic leaders and frontline staff to maintain operational excellence.
• Monitor KPIs and performance of clinics or programs.
• Coordinate activities with other clinics, centers, units, and/or departments regarding patient care.

Required Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• 2-3 years of experience leading/managing/directing outpatient clinics and/or ambulatory care centers, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows.
• Demonstrated knowledge of relevant regulatory requirements, including accreditation, licensing, and compliance environments.
• Proven ability in forecasting, executing, and sustaining short-term/long term plans within moderate to complex initiatives.
• Proven ability in change management, coaching and developing teams.
• Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines, motivating and engaging all levels of staff in clinic services and patient care programs, strategies, and mission.

Preferred Qualifications

• Lean Certification
• Project Management Professional Certification (PMP)
• Master's degree in Healthcare Administration or equivalent
• Proven ability in the establishment and sustainment of lean techniques
• Experience in large academic medical center setting
• Must be able to exercise good judgment and work with a variety of personalities.

Salary

Salary range: $120,900 - $189,000 (Annual Rate). Final salary and offer components are subject to additional approvals based on UC policy.

Benefits

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected status under state or federal law.

Location

San Francisco, CA (Mission Bay Campus)

Work Style

Fully On-Site; Days, 8 Hours; Monday - Friday.