Job Details

About Siteline

We are a Series A SaaS startup focused on modernizing finance for construction. Our team of 25 full‑time employees is distributed across the United States, with a small in‑person office in San Francisco.

What problems are we solving?

Payments in construction are fundamentally broken. The antiquated billing process has not evolved in decades, and construction remains one of the slowest industries to get paid. We aim to modernize construction finance, helping contractors get paid faster, grow their business, and build a better future.

Why are we building this?

Millions of hardworking people are affected by this broken system, making construction more expensive and inefficient every year. By ensuring everyone on the supply chain is on the same page with payments, contractors can focus on building rather than paperwork.

The Role

We are seeking an Account Manager (CSM) to serve as a trusted post‑onboarding partner and advisor to our customers. In this high‑impact role you will own the customer relationship after implementation, translating product usage into tangible business value. Your core mission will be to solidify customer loyalty, driving contract renewals, account expansion, and superior retention rates. As the definitive voice of the customer, you will champion their needs internally and collaborate cross‑functionally to ensure Siteline evolves to exceed expectations.

What You'll Do

• Manage your book of customer accounts, overseeing all post‑implementation needs—ongoing training/support, milestone check‑in calls, escalations, account expansion, retention, and contract renewals.
• Proactively identify growth opportunities and potential risks within your accounts and develop clear, effective solutions to address them.
• Facilitate seamless account transitions from Onboarding and manage resolution escalations from Support.
• Collaborate with cross‑functional teams including Product, Sales, Marketing, and Engineering to ensure the voice of the customer is represented in strategic decisions.

What We're Looking For

• 4+ years of experience managing a book of business in a SaaS or tech environment, servicing mid‑market customers through strategic engagement.
• A proven track record of expanding and retaining customer accounts, with direct experience negotiating renewal contracts.
• Customer‑facing experience with a product that serves slow‑to‑adopt industries is strongly preferred.
• Comfortable working in a fast‑paced startup environment with a "no task too small" mindset.
• Excellent written and verbal communication skills, with demonstrated ability to present to diverse audiences and stakeholders.

Bonus Points

• Familiarity with Salesforce, Notion, or Intercom.

What We Offer

• Competitive Salary: $85,000‑$120,000, with performance‑based bonuses.
• Health & Wellness Benefits: Comprehensive health, dental, and vision insurance (100% coverage for employees under the Gold plan).
• Professional Development: Annual $1,000 learning stipend.
• Collaborative Culture: Supportive team that values creativity, innovation, and open communication.
• Equity Ownership: Opportunities to share in our success as we grow.
• Paid Time Off: Unlimited PTO with an encouraged three‑week minimum per year.

Company Values

Move Quickly, Together

Speed is our advantage, but alignment is our path to victory. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

Reach for the Sky

We are curious, open‑minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Run Lean

Construction is a scrappy industry where companies must do more with less. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Be the Steel

Builds fail when the foundation is faulty. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold. Back your teammates, and we'll be stronger than reinforced concrete.

Build Our Fanbase

Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center, building smarter systems that solve real problems and make them loyal fans.

Shoot Straight

We speak directly, candidly, and respectfully. We prioritize transparency, err on over‑communicating, and understand that differing opinions and perspectives are part of a healthy company.

At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.