Job Details

About Vouch
Vouch is the risk advisor that powers ambition. Were a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service. Backed by over $225M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why Join Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. Were a quickly growing startup that believes in transparency and acknowledgement with our team members and cultivating a values-driven company. Our values are Put People First, Listen, Challenge, and Grow, Face challenges head-on and win as a team, and Serve clients with integrity and excellence.

Role Responsibilities

As a Success team member, you will ensure our customers have a great experience after purchasing coverage with Vouch. You will guide existing customers through insurance questions, day-to-day servicing of accounts, renewal business, support client needs when changing coverage, and ensure a great experience for all Vouch customers.

Job Duties

• Establish trusted relationships with our customers


• Retain existing Vouch clients during their renewal process


• Analyze existing insurance packages and evaluate risk


• Deliver consistent and timely follow-up in response to client requests and issues


• Manage growing accounts, including advising clients on risk solutions and selling more products


• Effectively use Direct Carrier and Wholesale Broker platforms to secure alternative quotes and manage existing policies, including the preparation and presentation of submissions


• Construct and present customized insurance packages to clients


• Ensure clients are comfortable with and able to utilize the tools/services available through the Vouch platform


• Drive additional value by identifying follow-up opportunities for Vouch


• Collaborate with billing and Policy Administration teams on client/carrier instructions and assist in collections as needed

About You

• 2+ years of sales, brokerage, customer service, or other client-facing experience within the insurance industry preferred


• Strong communication and organizational skills


• Able to be agile and thrive in a fast-paced environment


• Possess a competitive drive to outperform peers and continuously improve hard and soft skills


• Dependable, positive, and detail-oriented with excellent follow-through skills


• Active/Current Property and Casualty License Or ability to pass licensing examinations within 30 days of start date


• Ability to drive success through ambiguous and complex situations


• Takes initiative to problem solve when meeting resistance


• Bachelor's degree

Nice To Have

• Exposure to and passion for early-stage startups and/or high-growth environments


• A background in insurance or other regulated categories


• Prior experience in a quota-carrying role with responsibility for achieving individual quantitative goals


• Active/Current Property and Casualty Licenses

Benefits

• ???? Competitive compensation and equity packages


• ?? Health, dental, and vision insurance


• ???? Parental leave


• ???? Flexible vacation time (Unlimited PTO)


• ???? ???? Wellness allowance ($80/month)


• ???? ???? Technology allowance ($100/month)


• ???? Professional Development ($500/Yr)


• ???? ???? Home office setup (One-time $500)


• ???? ???? L&D: Partnerships with Ethena, Hone, and monthly Lunch & Learns


• ????????? ?? ???? Employee Groups: Vouch supports various employee groups to foster an inclusive, equitable workplace and create affirming, empowering, employee-centered spaces for conversation, community, and support. These groups include Pride @ Vouch, Women @ Vouch, Black @ Vouch, Virtual Connections, Pop Culture, Pets of Vouch, Skincare, Astrology, Plants, etc.


• ???? ???? Wellbeing: Vouchers have access to many wellbeing perks, including Calm, Peloton, Headspace, Fetch, OneMedical, SoFi, etc.


• ???? Annual performance reviews with quarterly check-ins: Vouch conducts quarterly review discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What To Expect In a Typical Interview Process

• 30-minute phone call with our recruiting team


• 30-45 minute Zoom interview with the hiring manager


• Case study/technical screen


• Meet the team! 30-45 min 1:1 Zoom meetings with 3-4 team members youd work closely with in the role

Compensation Philosophy

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Pay Range For This Role: 85,000 - 90,000 USD per year (Hybrid (Chicago, Illinois, US))

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to ...@vouch.us.