Job Details

Assistant Store Manager (ASM) Goodwill San Francisco Bay

Job Type: Full-time

Job Shift: Varies

Travel Requirements: May travel to different sites as needed

Exemption Status: Exempt

Responsibilities

• Develop and execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.


• Monitor product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.


• Ensure payroll costs and operating costs are managed to budget.


• Ensure Team Members deliver excellent customer service to donors and customers.


• Work to de-escalate customer situations while finding an appropriate solution.


• Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.


• Partner with community businesses and organizations to promote Goodwill mission.


• Serve as a Goodwill ambassador to the community.


• Lead the day-to-day operations of the sales floor.


• Ensure that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities.


• Act as a key holder for the store, closing shift manager, and backup to the Store Manager.


• Process complex sales transactions, including customer returns.


• Ensure that Team Members are operating per company standards and procedures.


• Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and to attend personal training and development classes.


• Transfer to different stores at any given moment due to business needs.


• Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.


• Maintain regular and consistent in-person attendance.


• Build a high-performing team.


• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.


• Play critical role in driving company culture change efforts and change management processes.


• Perform other related duties, as assigned.

Key Competencies

• Leading Your People: Effectively engage and inspire others to become proud members of Goodwill by being a role model in every action and interaction.


• Acquire and Retain Top Talent Create and motivate the highest quality workforce to ensure Goodwill becomes a best-in-class organization.


• Foster a Foundation of Trust Establish an environment of trust and respect that inspires high engagement.


• Build Diverse Partnerships Develop strategic partnerships inside and outside the organization to support the Goodwill vision and brand.


• Leading Performance: Deliver high performance results through effective decision-making, planning, and execution to exceed customer expectations.


• Manage Performance and Results Develop and execute plans that drive accountability for operational success.


• Make Sound and Timely Decisions Model managerial courage, business acumen and discernment to make sound decisions that positively impact business results.


• Surpass Customer Expectations Establish an attitude and commitment to wow the customer.


• Lead the Business: Possess the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.


• Apply Business and Financial Reasoning Understand how the teams performance and financials contribute to the success of the Goodwill Mission.


• Act Strategically Develop distinctive strategies to achieve competitive advantage and translate a strategic vision into specific objectives and action plans.


• Embrace Change and Innovation Establish an environment that anticipates and embraces change.

Qualifications

• High School Diploma, GED, or equivalent work experience.


• One-year work experience in Retail Management required.


• One-year customer service experience required.


• Proficient in Microsoft Office Suite.


• Ability to pass a background check and drug screen, where applicable for position.


• Ability to speak and read English proficiently.

Physical Requirements

• Must be able to frequently lift/carry/push/pull at minimum 20 lbs.


• Must be able to occasionally lift/carry/push/pull up to 50 lbs.


• Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

What We Offer

• Compensation: $68,640.00 annually


• Medical, Dental & Vision Insurance.


• Retirement Fund.


• Professional Development Training.


• Commuter Benefits.


• Flexible Healthcare Spending Account.


• Mental Health + Wellbeing Employee Assistance Program.

EEO Statement

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.