Job Details

Overview

Dental Treatment Coordinator - Full-Time - San Francisco, CA

Must have dental front office experience - bilingual English/Spanish. We are seeking a dedicated and organized Dental Treatment Coordinator to join our Orthodontic Team. The ideal candidate will play a crucial role in ensuring a smooth patient experience from initial contact through dental treatment completion. This position requires strong dental service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced dental office environment.

Essential Duties and Responsibilities

• Personal confirmation of all exam, observation, and recall patients
• New patient appointments to maintain a full productive exam schedule every day
• At confirmation call, remind patients to fill out paperwork to ensure the patient is seen in a timely manner
• Support of the office, doctor, and team members
• Discussion of treatment plan with patients/parents
• Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
• Schedule contracts, records and any follow up appointments in Practice Management System
• Maintain and utilize recall system
• Maintain start conversion percentage goal of 65% per month
• Enter/print/mail patient letters to patients and doctors
• Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
• Follow up on exam patients with at least 3 contacts post-exam documenting pending cases
• Remind Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. to finish the New Patient exam and enroll the patient into treatment
• Prepare contracts and discuss financial arrangements; obtain responsible party signature
• Explain risks and limitations and obtain patient signature
• Enter treatment plan in chart/computer
• Educate and discuss the dentist's treatment plan after diagnosis and review with the patient
• Discuss dental benefits when applicable
• Send pre-estimates and follow up with patient
• Utilize technology in the office (e.g., digital photos, intraoral camera photos) when educating patients and discussing treatment
• Monitor treatment plans and case acceptance

Education And/or Experience

• Must have previous front office dental experience
• Able to communicate with patients and their families in detail about orthodontic treatment
• English and Spanish required
• Knowledge in treatment case presentation
• Able to make financial arrangements with case acceptance
• Computer literate

Seniorities and Employment

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care