Job Details

Overview

At Pacific Heights Dental, our team provides compassionate, patient-centered care for individuals and families. We focus on clear communication, a calming environment, and a collaborative approach to ensure every patient feels comfortable and informed about their oral health. We are seeking motivated dental professionals who prioritize patient experience and want to join a supportive, growth-oriented team.

Our treatment coordinators play a vital role in providing a best-in-class patient experience by educating patients about their treatment plans, increasing case acceptance, and managing treatment plans, co-pays, balances, and scheduling.

Compensation

Compensation: $29.50 - $30.00 per hour based on experience

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and welcoming environment.
• Act as a liaison or case manager between the practice and the patient.
• Review treatment plans with patients, answer questions, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment.
• Collect payments and copays.
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice's financial policy.
• Schedule new patients within two to four days of their initial call.
• Ensure that all patient records are current and accurate.

Qualifications

• Customer service/sales experience
• Dental office experience (preferred)

Benefits & Perks

• Work-Life Balance
• Time Off: Up to 3 Weeks Collective Paid Time Off + 8 Paid Holidays (PTO rolls over)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA
• Employee Assistance Programs: 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: Gym reimbursement and on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Working Environment

Working conditions are typical of an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.