Job Details

Overview

Strategic Account Executive – Key Accounts. Location: San Francisco, CA (Remote Flex). Travel: As needed to meet with key clients and attend major industry events.

What You'll Do

• Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo's footprint within these accounts.
• Strategic Solution Selling: Position Crescendo's Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership.
• Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience.
• Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo's solutions align with each client's long-term vision and are flawlessly executed post-sale.
• Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo's push into new lines of business or adjacent markets.
• Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health.
• Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo's position as the leader in AI-powered CX.

What We Expect From You

• Proven Sales Experience: 10+ years of experience selling SaaS, CX, AI, or related technology solutions, with a strong record of closing complex, multi-million-dollar deals and driving growth within large organizations.
• Strategic Account Management: Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale.
• Consultative Selling Skills: Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions.
• Relationship Builder: Exceptional executive presence and interpersonal skills; adept at creating trust and credibility across large, complex buying committees.
• Growth Mindset: Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key.
• Industry Insight: Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors.

Why Crescendo?

• Category Creation: Be part of the team defining Augmented AI—the next frontier in CX.
• Hypergrowth Momentum: From 0 to $100M+ ARR in under a year, Crescendo is scaling at record speed.
• Customer-First Culture: We only win when our customers win—outcomes over hype, every time.
• High-Performance Team: Join a purpose-driven, collaborative team obsessed with speed, creativity, and craft.
• Career Acceleration: Help shape the DNA of Crescendo's strategic sales culture and grow alongside one of the fastest-scaling companies in SaaS.

Company Culture Is At Our Core

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

We are an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require accommodations to participate in the job application process, please contact ...@crescendo.ai.