Job Details

A Brief Overview

The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and department heads. This position will process internal orders, both comp and purchased and facilitate external comp ticket orders for artists, agents and record labels. The Ticketing Coordinator will also be responsible for screening, reviewing and resolving customer service inquiries in regards to credit card information, shipping processes, pricing and general festival information.

What you will do

• Screen and review customer service inquiries. Resolve issues both internally and externally in regards to credit card information, shipping process, pricing and general show information
• Process internal orders for upcoming shows for internal ticket orders or comp requests from agents, artists, labels and employees.
• Distribute ticket counts to department heads, producers, production, operations and other departments daily.
• Coordinate the advancement of box office prior to show date. Assist with the hiring and training of box office staff. Liaison with third party payroll company on the hiring of temporary employees. Field general staff inquiries.
• Collaborate with other members of the ticketing staff on the creation of event seating maps.
• Responsible for general administrative tasks including, filing, data entry, faxing and scanning.
• May assist other departments as needed

Qualifications

• High School Diploma or its equivalency
• 2-4 years Of related work experience
• Experience working in customer service
• Experience working in live entertainment, ticketing a plus
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills
• Familiarity with ticketing platforms
• Knowledge of the music industry preferred

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Payscale: $22.36 - $27.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.