Job Details

Benefits

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement

About MilliCare Floor & Textile Care

MilliCare Floor & Textile Care provides Care Plans that extend beyond just carpet and textiles to include performance coatings, tile & grout care, general maintenance floor care, entryway systems, and protective care services, including odor neutralizer and fiber protection.

The lead technician is a senior technician performing service, able to engage customers and a keeper and educator of knowledge. The lead technician must be able to work in a team environment. The lead technician is responsible for estimating the amount of, and mixing floor maintenance chemicals prior to departing for a job and/or delegating those responsibilities. The lead technician will assign work areas within a customer's facility to other members of the team and ensure the work is done correctly and within the amount of time budgeted by the operations manager. Once the work has been completed, it is the lead technician's responsibility to walk the facility to verify the work is complete and exceptional.

Responsibilities

• Expert in the use of the array of MilliCare chemicals and cleaning tools and ability to demonstrate the MilliCare cleaning process for clients
• Good understanding of logistics of each account such as security, access to custodial closets, proper entry and exit, giving direction as to the game plan and approach to cleaning of the evening's facility(ies), ensuring security procedures as defined by the customer are followed
• The "go to" person for expert advice and troubleshooting of various challenges during a work shift
• Efficient time/work management to obtain desired results
• Clock-in/out, immediate review and accurate completion of paperwork, mixing chemicals proper loading/unloading/inventory of equipment and chemicals on vehicles
• Quick assessment/trouble shooting of equipment
• Proper use of vehicles both driving and cleaning
• Uniform worn properly and in proper condition
• Keeping the warehouse tidy/efficiently organized, daily/ongoing maintenance and cleaning of all used equipment, recording daily chemical usage, unloading of all equipment from vehicles post job, conducting ongoing maintenance of equipment
• Ability to hire and lead, grow, mentor, train, and develop top talented technicians

Qualifications

• The ideal candidate is a highly reliable individual who can be counted on to deliver high-quality results on a consistent basis and to model the desired behaviors for their team
• Ability to learn technical specifications and to follow manufacturer recommendations
• A can-do attitude that finds ways to make things happen
• Team player--they don't use words like "I" or "Me," but uses "We" and "Us"
• Basic math skills to calculate square footage
• Committed to client satisfaction--a customer-first orientation
• Must have a valid California driver's license
• Must be able to legally work in California
• Must be able to lift up to 40 lbs
• Excellent problem-solving skills
• Someone who pays attention to details--they don't just perform a job, they make sure that the work is perfect
• A clear and honest communicator
• Comfortable working "swing shift" hours from 5PM to 1AM
• Background check and driving record will be checked

Schedule

• Evening shift
• Monday to Friday
• Night shift
• Occasional day or weekends

Work setting

• At client place of business

Experience

• Problem solving: 1 year (Required)
• Leadership: 1 year (Required)
• Prior floor care experience not required