Job Details

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Em. Pact. Work harmoniously and professionally with co-workers and supervisors. Monitors and responds to hotel fire control panel and emergency and safety situations in an ...Communications, Agent, Communication, Internet, Hospitality, Business Services, Hotel