Job Details

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

The TAY Health and Wellness Center is located at: 888 Post Street, San Francisco, CA

The Housing Problem Solving and Access Point Specialist for the TAY HWC assists TAY ages 18 to 27 years old to assess and resolve shelter and housing challenges to prevent homelessness and to develop plans for securing and retaining safe and stable housing. This includes working with housing and benefits partners and SF-HSH and other community partners to provide outreach and engagement, linkages to partner services, workshops and orientations onsite and virtually to better support clients to secure and maintain housing.

The position serves as an advocate and case manager to help TAY navigate public benefits, housing, and resource systems to achieve safer living conditions from street to shelter to transitional living programs to stable housing, etc. This includes helping TAY to navigate income benefits and linkages to workforce development and job placement resources to achieve more economic security to support housing costs. This position also develops relationships with property managers and landlords to create housing options pipelines for TAY.

Work schedules may include the need to work on one day, during the weekend. Working hours may also vary and occur during nontraditional hours.

Essential Duties & Responsibilities

• Initiate and conduct outreach with TAY at the TAY HWC Center and at offsite locations where TAY may access or congregate for population engagement
• Administer intake and assessments to enroll TAY into GLIDE's continuum of care, establish baseline of safety and health needs, and develop individual goal/service plans that include actionable steps for care coordination, especially with a focus on shelter and housing solutions
• Serve as an advocate and coordinate care for TAY to navigate and overcome barriers related to housing and personal development (i.e. life skills related to housing maintenance and retention) with a focus on achieving stable housing outcomes advocate for TAY, including providing individual counseling, acquiring and completing necessary housing and personal documentation, liaising and coordinating of care with other community resources (i.e. SF HSH), liaising with landlords and property managers
• Maintain up-to-date knowledge of available housing programs, benefits, and eligibility requirements to provide accurate and effective support to clients and to help TAY staff remain up to date on how to connect with this position on assisting clients with those housing programs and benefits
• Organize and directly conduct regular Housing Success! workshops onsite to educate clients about housing opportunities, application processes, personal budgeting, conflict resolution, tenants' rights, housing retention strategies, etc.
• Coordinate and facilitate workshops and orientations with housing and benefits partners to enhance client understanding and access to available services external to GLIDE
• Develop and maintain a clearly documented shelter and housing process for TAY including developing and updating a housing pipeline for TAY that includes collaborations with community-based organizations, landlords, and property managers
• Monitor client progress through regular scheduled appointments and follow-up to ensure successful implementation of individual service plan and shelter and housing process to achieve client stability and to address emerging issues. Maintain accurate and up-to-date records of TAY intake, assessments, progress, and outcomes in required databases and hard copy files as required
• Participate in regular staff meetings, staff training events, supervisory meetings, and community meetings to build and maintain strong relationships with housing partners, benefits agencies, and other community organizations to enhance service delivery and client support.

Minimum Qualifications:

• Bachelor's degree in social work, public health, community health, or related field preferred.
• 3+ years of experience in housing advocacy, coordinated entry, rental assistance and/or housing placement, and case management for TAY or similarly disenfranchised populations seeking shelter and housing stability and retention
• Knowledge of Bay Area San Francisco TAY needs and resources, especially those experiencing poverty, homelessness, mental health challenges, substance misuse, trauma, and other associated experiences.
• Knowledge of local shelter and housing systems and resources and engagement and placement strategies such as Coordinated Entry, Access Points, Problem-Solving, etc.
• Demonstrated success providing 1:1 counseling, case management and housing workshops to TAY populations or similarly disenfranchised and/or high-need populations in social service settings
• Ability to work independently, demonstrate initiative, be dependable, and have consistent presence
• Ability to collaborate with internal and external stakeholders to coordinate care for shared clients to help clients stabilize and reach their individual goals
• Strong written and oral communications skills, including excellent interpersonal skills
• Attention to detail, strong organizational, time management, and problem-solving skills
• Ability to use computer and reporting systems including Windows operating system, Microsoft Office Suite, Salesforce or other database systems, Zoom (or other virtual meeting systems), and search engines for research

Work Environment:

• GLIDE's buildings are located in the Tenderloin neighborhood.
• GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

Physical Requirements:

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).


Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
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$60,000 - $70,000 an hour

This is a fulltime (40 hour/week) Non-Exempt position

This role is covered by the collective bargaining agreement.