Job Details

TECHNICIAN MANAGER (OPERATIONS BACKGROUND PREFERRED) - HAYWARD, CA

Join to apply for the TECHNICIAN MANAGER (OPERATIONS BACKGROUND PREFERRED) - HAYWARD, CA role at Canteen North America.

Salary: $80,000 - $85,000 / year

Growth. Opportunity. Excellence.

Job Summary

The Technician Manager will timely coordinate the upkeep of coffee and water machines, lead incoming service calls, track their status, and ensure resolution. In addition, evaluate equipment for repair needs and monitor deterioration over time.

Key Responsibilities

• Lead field technicians and provide technical guidance to team members
• Repair and maintain coffee and water machines
• Schedule and lead all aspects of completion of service tickets
• Lead install teams responsible for running water lines, connecting, and programming office coffee equipment
• Perform preventative maintenance and routine filter changes
• Ensure timely and high-quality service across all assigned tasks
• Maintain accurate inventory of all equipment, including confirming that off-site equipment matches internal records
• Develop and implement technician training programs
• Communicate with customers regarding service issues, timelines, and resolutions to ensure high satisfaction

Qualifications

• Strong technical knowledge of coffee, water, and filtration equipment; cooler repair experience is a plus
• Operations background preferred
• Validated leadership skills with experience leading or mentoring a team
• Ability to troubleshoot and resolve equipment issues efficiently
• Experience with scheduling, ticketing systems, and field service operations

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts
• Paid Parental Leave
• Personal Leave

Req ID: 1465907

Canteen is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.