Job Details

On behalf of our client, Fireclay Tile, we are conducting a search for a Director of Inside Sales who will elevate the function and build the best inside organization in design. Please see below for the full job posting and description:

Director of Inside Sales

Reports to: VP of Sales (Caitlyn Child)
Location: U.S. remote (travel 1–2x/year to CA); Preference for Bay Area or West Coast but open
Employment: Exempt, full-time

Why Fireclay, Why Now

Fireclay Tile is here to reinvent how tile gets made and sold—combining timeless craft with modern technology and a values-first culture. We design and manufacture in California and Washington, sell directly to architects, designers and homeowners across the U.S., and lead with integrity as a Certified B Corp and Certified Employee-Owned company.

We've vertically integrated what others keep separate—design, manufacturing, and now installation—and we're scaling fast. With significant capacity headroom, a beloved brand, and new products (including a plumbing category launching later this year), the runway is wide open. We're hiring a Director of Inside Sales to stabilize, sharpen, and build a machine that wins every day.

The Opportunity

As Director of Inside Sales, you will lead a~12-personinside sales organization to support our Residential clients. You'll report to theVP of Salesand partner closely with theDirector ofCommercial Sales, East/West Showroom Managers, andLearning & Development. Your mandate:lead people, hit the number,andmake the system better—without losing the soul of our brand.

What You'll Do

• Own the Inside Sales org: Lead, coach, and develop a tenured team; set clear goals and raise the bar.
• Hit and exceed targets: Drive bookings, conversion, and rep productivity with relentless attention to KPIs.
• Operationalize the sell: Standardize lead→quote→close using Fireclay's GANAS Selling Methodology and Account Based Selling (ABS) frameworks; ensure excellent lead handling, follow-up, and close quality.
• Build bench & hire well: Recruit, onboard, and grow leaders; ensure the right people are in the right roles.
• Upgrade workflows & tools: Partner with Marketing and Technology to improve Salesforce, Front (sales email), and Dialpad (telephony); champion AI-enabled selling and automation.
• Set communication standards: Raise the bar on email, video, and phone excellence; coach the craft daily.

What Success Looks Like (0–6 Months)

• Team stability and energy are up; weekly 1:1s, daily huddles, and scorecards are working.
• Conversion improves across stages; quote turnaround time and follow-up SLAs are tighter.
• CRM hygiene is excellent; pipeline visibility and forecast accuracy improve.
• Hiring complete; a credible leadership bench exists beneath you.
• Inside Sales process is standardized across Residential.

What You Bring

• 10+ years in Inside Sales with multi-rep leadership (SDR/AM/Inside) and a track record of scaling.
• Mastery of process, coaching, and KPIs—you build dashboards and behavior.
• Fluency with Salesforce, Front, Dialpad and other best-in-class sales tools; you love AI and automation for real productivity gains.
• Experience in design-adjacent categories (furniture, materials, lighting), high-AOV B2B, or SaaS environments.
• Culture builder with GANAS—you set a high bar with honesty, kindness, and accountability.
• Bachelor's degree preferred; exceptional experience stands on its own.

How We Work

• Modern stack: Salesforce + custom tooling, Front, Dialpad, and a deep in-house technology team that iterates fast.
• Values-led: Honesty, Kindness, Measure Twice Cut Once, Tread Lightly, and GANAS.
• Craft + tech: We honor the art of tile while using technology and data to deliver a best-in-class client experience.

The Team & Challenges You'll Tackle

• Tenured team (avg. 4–5 years): Hungry for coaching, clarity, and growth.
• Showroom expansion: Territory redistribution and coordination with field teams.
• Category Expansion: We are breaking barriers and will be entering new categories to
  expand our opportunity.
• Comp evolution: Partner on models that reward productivity and drive results.
• Talent excellence: Coach hard, level up performers, and make thoughtful calls where needed.
• Base: $150,000–$175,000 (DOE)
• Benefits: Competitive package; details at fireclaybenefits.com
• Travel: +2x/year to California for leadership meetings/offsites
• Relocation: Not required

A Note from Eric, CEO

“We're at an inflection point. We've done what no other U.S. tile brand has done—and now we're doing it again. If you're a builder, a coach, and a culture driver, let's do something iconic together.”

How to Apply

Please apply through Palladian West (executive search partner) and include a brief note on why this role speaks to you and a few highlights that show how you've scaled inside sales teams. Contact Ashley Myers at ...@palladianwest.com.

Fireclay is proud to be an equal opportunity employer. We strongly encourage candidates from all backgrounds to apply, especially women, BIPOC, LGBTQ+, and nontraditional candidates. We hire for talent, values, and impact.

Apply Now

Submit your resume. Tell us a little bit about yourself.