Job Details

Our client, a luxury womenswear brand focused on cashmere, silks, etc. is looking for a well-versed, luxury Multi-Store Sales & Client Relations Manager to oversee sales operations across two luxury apparel locations in San Francisco.

Salary

Starting at $80k (Plus commission) Dependent on experience

Location

San Francisco, CA

Type

Permanent, Full-Time role

Store Hours:

This role is ideal for a sophisticated professional with exceptional communication skills, a customer-first mindset, and the ability to drive business growth in a high-end environment.

While this role does not include direct team management, it involves overseeing customer correspondence, projects, events, and operational processes across both San Francisco store locations.

Key Responsibilities

• Manage the client experience and correspondence across two store locations, ensuring seamless service and follow-through.
• Act as a liaison between customers, staff, and leadership to maintain the brand's elevated standard of service.
• Identify opportunities to expand the client base and grow revenue through relationship building, outreach, and strategic initiatives.
• Lead and manage special projects that support sales operations and enhance the overall client experience. (Events, Brand collaborations, etc.)
• Serve as a trusted partner in problem-solving, ensuring challenges are addressed with professionalism and discretion.
• Maintain strong knowledge of product offerings, brand history, and the luxury apparel market to communicate effectively with discerning clients.

Qualifications

• Prior experience in luxury retail, high-end apparel, or a related industry.
• Strong business acumen with proven ability to identify growth opportunities.
• Excellent communication skills – eloquent, elegant, and customer-focused.
• Highly organized, detail-oriented, and adept at managing multiple priorities across locations.
• Critical thinker and proactive problem solver.
• Professional presence and confidence working with high-profile clientele.