Job Details

Overview

Intake Coordinator role at University of the Pacific. Primary point of contact for new patient registration and related administrative tasks within the Department of Clinic Administration.

Position

• Job Title: Intake Coordinator
• Union Level: III
• Department: Department of Clinic Administration
• Campus: San Francisco
• Posting Number: 201304164P
• Full or Part Time: Full Time
• Months: 12
• Work Schedule: Position End Date Open Date 09/22/2025; Close Date: Open Until Filled

Essential Functions

• Serve as the primary point of contact for all new patient intake calls for the main clinic; register new patients via telephone, gather demographic and insurance information and create a patient chart.
• Schedule new patient screening appointments; ensure patient chart has all required documentation and coordinate with Insurance Department for insurance coverage verification prior to patients first appointment.
• Collaborate with Screening Coordinator to fill all available appointments in each screening session.
• Collaborate with Main Clinic Schedulers, Group Practice Coordinators, and students as needed to assist in scheduling new patients.
• Assist Registration Receptionists as needed with ER patient intake, charts, and documentation.
• Respond to requests by clinic staff for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution.
• Perform all other duties as assigned by the Group Practice Manager.

Minimum Qualifications

• Knowledge of medical or dental patient intake procedures and appointment scheduling; basic dental terminology and dental insurance billing policies/procedures; basic knowledge of Microsoft Word, Excel, and Outlook.
• Experience: Minimum of one year experience with front desk registration/patient intake in a dental clinic, medical clinic, or dental school setting.
• Education: High school diploma or equivalent.

Working Conditions

• Position is full-time, 7.5 hours per day, five days per week.
• Must be available to work varying shifts including evening clinic.

Preferred Qualifications

• Knowledge of Axium dental software program or other clinic patient information system desirable.

Abilities

• Demonstrate excellent phone etiquette and customer service skills; communicate professionally with patients, faculty, students, and staff; maintain a professional and caring demeanor; manage multiple responsibilities with attention to detail; maintain confidentiality; work independently and as part of a team.

Distinguishing Characteristics

• Bilingual skills Spanish or Cantonese highly preferred.

Other

• Experience and sensitivity in working with diverse backgrounds and cultures; commitment to advancing social justice, equity, and inclusion in a university setting.

Physical Requirements

• Work is primarily general reception/administrative with frequent computer use; seated work with occasional standing, walking, bending, and other movements; reasonable accommodations available.

Hiring and Background

• Hiring Range: $31.14 per hour
• Background Check: All applicants receiving a conditional offer must authorize background screening.

EEO and Compliance

• Anti-Discrimination/EEO Policy Statement: University of the Pacific is an equal opportunity employer dedicated to workforce diversity; no unlawful discrimination in hiring or employment benefits on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military status, sexual orientation, medical condition, pregnancy, gender identity or disability, or other legally protected characteristics. Hiring decisions are based on merit.
• AB 810 Misconduct Disclosure: Candidates accepting conditional offers must disclose any final administrative or judicial findings related to sexual harassment or misconduct within the past seven years.

Required Application Materials

• Resume
• Cover Letter/Letter of Application

Note

Posting includes other job-relevant information and disclosures typical for workforce postings.