Job Details

Vice President of Customer Technical Services

About the Company

We are a leading provider of agile commission solutions, dedicated to transforming the way businesses manage and optimize their incentive programs.

Industry
Computer Software

Type
Privately Held, VC-backed

Founded
2017

Employees
201-500

Funding
$101-$200 million

Categories

• Data Integration
• Management Information Systems
• SaaS
• Sales
• Software
• Technology
• Information Technology & Services

Specialties

• Software
• Sales Commissions
• SaaS
• Internet
• Payroll
• Incentive Compensation
• Sales Performance Management
• SPM
• Incentives
• Sales

About the Role

We are seeking a dynamic Vice President of Customer Technical Services who will lead a transformative strategy uniting customer education, professional services, and technical support. In this critical role, you will revolutionize service delivery with a focus on reducing support dependency, accelerating time-to-value, and empowering customers to resolve issues independently. Your mission will be to craft a visionary technical services strategy that enhances self-service experiences and transforms educational programs to feature embedded, contextual product guidance.

Key responsibilities include:

• Engaging with customers to identify needs and product gaps.
• Establishing KPIs focused on digital adoption and delivering customer value.
• Driving operational excellence and ensuring impactful outcomes for customers.

The ideal candidate will possess a strong background in post-sales functions, product leadership, or strategy roles within fast-paced SaaS or product-led organizations. We are looking for a leader who has a proven track record of innovation, creative problem-solving, and the power to effect transformational change.

If you are visionary, customer-obsessed, and data-driven, with experience in digital transformation, product management, design thinking, or AI and automation initiatives, we would love to hear from you!

Hiring Manager Title
SVP of Customer Experience

Travel Percent
Less than 10%

Functions

• Engineering