Job Details

Relief Guest Services Specialist

Guest Services Specialists provide culturally appropriate, trauma-informed services to clients of all Community Forward SF programs, including Medical Respite and Sobering Center, the Coronado Hotel, the Eddy Street Apartments, A Woman's Place, and A Woman's Place Drop-In Center. GSS provide culturally appropriate, trauma-informed, supportive services to CFSF guests. GSS are frontline responders and are responsible for the daily operations of the sites. They support guests' health, safety, and well-being, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving considerable standing, walking, bending, and stooping.

Essential Job Functions:

• Support the CFSF mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Work collaboratively with CFSF, CSS, and DPH employees in an integrated team to meet shared goals.
• Ensure that clients are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility.
• Monitor and report on health & safety issues (including behavioral health issues) within the building, and provide de-escalation and conflict resolution to clients as needed.
• Monitor all visitors to the building to provide privacy and security.
• Respond effectively in the moment to client needs and requests.
• Assist with heating and serving meals.
• Assist health care providers with client navigation and clinic flow, including intakes and discharges.
• Assist guests with laundry, storage of belongings, hygiene supplies, donations, and other needs.
• In conjunction with site management, solicit, receive, and respond to guest input and feedback to improve program services.
• Assist in maintaining the cleanliness of the facility.
• Adhere to established policies and procedures.
• Attend trainings and meetings as needed.
• Other related duties as assigned.

Background & Experience:

• High school diploma or G.E.D.
• Previous experience working with the unhoused community and/or Home Health Aide experience.
• Ability to work both independently and cooperatively.
• Ability to effectively de-escalate conflict.
• Knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.
• Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
• Ability to write and speak effectively.
• CPR and first aid certification required within 90 days of hire.

Preferred Qualifications:

• Multicultural, multilingual
• Passion for working with at-risk client populations
• Lived experience with homelessness and/or other systems of oppression
• Strong self-awareness, cultural humility, and commitment to personal praxis.
• Good organizational skills
• Good written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods

Physical Requirements:

• Ability to stand and walk as needed throughout the shift for extended periods of time.
• Ability to lift up to 50 lbs.
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
• Finger, hand, and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings commonly including stairs, between buildings, and out in the community.