Job Details

Digital Workplace Services Architect

Job Summary

The Digital Workplace Services Architect designs, develops, and maintains a robust, state‑of‑the‑art digital workplace services system for the University. The Architect collaborates with cross‑functional teams to evaluate business requirements, design digital workplace solutions, and oversee the implementation and maintenance of digital workplace systems and tools.

Responsibilities include implementing the vision of top management to establish an IT conceptual architecture that is time‑independent, allowing for the phased implementation of specific technologies over time with the ability to smoothly transition through technology changes.

The role requires comprehending and coordinating with university initiatives when appropriate, as well as adhering to various IT technology standards, best practices, and strategies for infrastructure growth. The Architect often serves as a consultant to related management efforts.

The Digital Workplace Services Architect will positively impact UCSF's operations and culture by ensuring UCSF's IT digital workplace communications services are integrated and effective in service of the university's academic mission.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world‑class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue. The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audiovisual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high‑quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, information technology, etc.
• 9 to 11+ years' experience in one or more of the following fields: information technology, digital workplace services, Audio Visual services, software engineering, etc.
• Certifications:
  • Cisco Certified Internetwork Expert (CCIE) or Microsoft Certified Solutions Expert (MCSE) or equivalent
  • AVIXA Certified Technology Specialist or equivalent
• Demonstrated ability to translate business needs into long‑term architecture solutions. Expertise relating to the design and development of software across the organization.
• In‑depth understanding of digital workplace systems and infrastructure, and related network protocols, hardware and software, and procedures.
• Experience in architecting scalable, diverse, and complex networks. Expert understanding of server architecture, system administration, and security. Experience working with a software development lifecycle (SDLC) model.
• Ability to collaborate across a large, diverse organization and effectively communicate or negotiate with others.
• Experience working in a project‑based environment, including the ability to report on project status, evaluate project risks, and elevate project issues. Experience with risk analysis frameworks. Knowledge of information management.
• Demonstrated effective communication and interpersonal skills, including the ability to communicate technical information to technical and non‑technical personnel at various levels in the University.
• Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers. Self‑motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
• Advanced problem‑solving skills; ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy. Seeks information from multiple and diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.
• Able to think creatively and introduce innovations such as the incorporation of new technologies or processes. Thrives in an ever‑changing, fast‑paced environment.

Preferred Qualifications

• Master's degree in one or more of the following fields: computer science, computer information systems, information technology, etc.
• Ability to create presentation materials, generate reports, and present to appropriate stakeholders, including leadership. Ability to explain advanced concepts to engineers, peers, and leadership.

License/Certification

• Certifications:
  • Cisco Certified Internetwork Expert (CCIE) or Microsoft Certified Solutions Expert (MCSE) or equivalent
  • AVIXA Certified Technology Specialist or equivalent

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

000532 IT ARCHITECT 5

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully On‑Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M‑F, 9am‑5pm, as required after hours support