Job Details

Description

Cypress Funeral Services is seeking a compassionate, bilingual individual fluent in Chinese (Mandarin and/or Cantonese) to join our dedicated team. As a Chinese Funeral Service Arranger, you will have the unique and rewarding opportunity to interact daily with Chinese-speaking families, providing support and guidance during some of their most difficult moments. Your role will involve assisting families in arranging funeral services, managing property records, and ensuring that all ceremonies are conducted with the utmost care and respect.

Key Responsibilities:

• Funeral and Memorial Services: Arrange, conduct, and direct funeral and memorial ceremonies, prayer vigils, and visitations, ensuring that all events are carried out in a professional, organized, and compassionate manner in accordance with company policies.
• Documentation: Accurately prepare and complete all necessary documentation related to services, cremations, maintenance, and data entry tasks, including those in Chinese.
• Administrative Support: Assist with the processing and filing of death certificates, interment/cremation permits, obituaries, and memorial tributes, specifically for Chinese-speaking families. Create and maintain client family files, coordinate paperwork, and handle phone calls in both English and Chinese.
• Event Coordination: Aid in the direction of public events, chapel and church services, and cemetery activities, especially those serving the Chinese community. This includes driving funeral vehicles, delivering flowers and personal keepsakes, setting up and removing chairs, and ensuring that all logistical aspects of the services are seamlessly executed.
• Team Collaboration: Work closely with other departments to ensure that all guest needs are met and any issues are promptly resolved.
• Regulatory Compliance: Ensure adherence to all applicable professional, municipal, state, and federal regulations and licensing requirements.

Requirements

Qualifications:

• Language Skills: Fluency in Chinese (Mandarin and/or Cantonese) is required, with the ability to speak, read, and type in Chinese.
• Education: High School diploma or GED required.
• Experience: Previous experience in a professional customer service role is highly preferred.
• Skills: Proficient in computer use, with the ability to manage multiple tasks and work efficiently under pressure. Strong listening skills and the ability to connect with individuals from diverse backgrounds are essential.
• Personality: Warm, outgoing, and passionate about helping others and serving the community. Comfortable speaking in front of crowds and handling sensitive situations with grace.

Physical Requirements: Ability to lift up to 20 lbs. and work on weekends as needed.