Job Details

POSITION SUMMARY:

We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will have up to five years of relevant work experience and a strong desire to develop their skills and grow within the role. Prior experience in the medical device or ophthalmic industry is not required. This position offers an excellent opportunity to gain valuable experience while contributing to distributor management, marketing activities, and customer service initiatives.

ESSENTIAL FUNCTIONS:

Customer Service & Sales Support

• Serve as the primary point of contact for customer inquiries
• Process orders, coordinate shipments, and manage payments
• Handle customer complaints and issue resolution
• Support sales activities and follow up on leads
• Assist with reporting and analyzing sales trends

Marketing & Promotions Support

• Prepare materials for trade shows and marketing campaigns
• Support social media and promotional activities
• Assist in collecting customer feedback and market insights

Distributor & Partner Support

• Maintain relationships with distributors and partners
• Assist with onboarding, training, and distributor support

Product & Regulatory Support

• Assist in product registration and compliance tasks as needed
• Coordinate with internal teams to ensure product availability
• Manage the RMA (Return Merchandise Authorization) process, including communications with the customers or distributors, tracking returns, coordinating with Quality and Regulatory teams, and ensuring timely resolution.

Other Responsibilities

• Perform additional duties as assigned to support business objectives
• Travel as required

EDUCATION, EXPERIENCE, AND SKILLS:

• Bachelor's degree in Business Administration, Marketing, or a related field, preferred
• Strong communication, negotiation, and interpersonal skills
• Up to 5 years of relevant work experience
• Self-starter with ability to identify issues, opportunities, and take initiative
• Ability to learn quickly and adapt to new processes

Annual Compensation: $65,000 – $95,000 DOE (Depending on Experience)

Location: San Leandro, CA (Onsite, Full-time)

Company Website: www.midlabs.com

Employment Type: Full-time