Job Details

Operations Coordinator – Aston Carter

Job Title: Omni-Channel Loyalty Specialist

The Omni-Channel Loyalty team is pioneering a first‑of‑its‑kind platform that enables customers to earn and redeem rewards across all digital ordering channels and in‑store experiences. As part of the Digital Ordering division, our mission is to create a rewarding loyalty experience for both restaurants and their customers. We support operators with first‑party software tools to enhance their online business and in‑store engagement.

We are seeking a detail‑oriented and creative Omni‑Channel Loyalty Specialist to support the design and production of in‑store signage and assist with onboarding new merchants to our loyalty program. The role involves working closely with restaurant partners to understand their needs, optimize product usage, and ensure successful implementation of loyalty solutions. This is a remote‑first position with occasional travel to corporate offices and merchant locations (less than once per quarter).

Responsibilities

• Design and produce in‑store signage for partner merchants using tools like Figma.
• Conduct setup tests and support onboarding for new merchants joining the loyalty program.
• Collaborate with restaurant partners to gather feedback and ensure satisfaction.
• Monitor merchant engagement and proactively address churn risks.
• Maintain accurate records and communication using Salesforce, Slack, and Google Workspace.

Essential Skills

• 2–4+ years of professional experience in design, customer success, or a related field.
• Bachelor's degree or equivalent work experience.
• Proficiency in Figma and other design tools.
• Strong written and verbal communication skills.
• Comfortable working with technical products and hardware.
• Experience with Salesforce, Slack, and Google Workspace.

Additional Skills & Qualifications

• Experience in digital marketing.
• Understanding of customer experience strategies.

Work Environment

This position is remote with some on‑site presence needed at times. You will work with a global food delivery company in customer experience.

Job Type & Location

Contract position based out of San Francisco, California.

Pay And Benefits

The pay range for this position is $46.12 – $46.12/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Workplace Type

Fully remote.

Application Deadline

This position is anticipated to close on Oct 20, 2025.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, please email ...@astoncarter.com for other accommodation options.