Job Details

We're looking for Customer Advocates with at least 2 years of customer-facing experience to
build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history
and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local
community, our Customer Advocates are leading the charge in reintroducing happiness into the
car-buying process. Ready to join the Hauler-Life?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm.
We ask that team members be available to work 7 days a week. Days off will rotate between
weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $XX/hr with significant growth opportunities based
on performance. You can boost your earnings within a short timeframe:
* Pay Range: $XX-$XX hourly
* Starting Pay: $XX/hr
* At 3 Months: $XX/hr
* At 6 Months: $XX/hr
In your first year, you can progress from $XX/hr to $XX/hr through our performance-based
Careers Not Jobs program, which provides four merit opportunities annually. As part of this
program, eligible team members can enjoy a one time $1 increase in their first 90 days, and an
additional $0.75 increase in their pay every 90 days thereafter.
And that's not all! Market Operations may offer other performance-based incentive programs
specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow,
we grow. Here is how we invest in you:
* Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with
Carvana match, opportunity for overtime during busy seasons
* Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates
sooner based on performance. Hard work and stellar performance won't go unnoticed.
* Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision
benefits. Wellness program to support mental, physical, and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends
healthy and happy.
* Time Off Work-Life Balance: Generous paid time off (13 days for the first year,
increases to 20 days thereafter)
* Education Support: We support you depending on where you are at in your education
journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelor's degree, we have a student loan repayment program!
* Equity: Carvana Shares is something that we grant to our team members on an annual basis, where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
* Professional Development: Extensive internal growth and professional development
opportunities
* And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years
of customer-facing experience to:
* Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler, and you will receive ample
training)
* Frequently load/unload vehicles onto the hauler (this part does require getting physical!)
and regularly inspect the car-hauler to make sure the vehicle is safe to drive
* Complete customer paperwork and include thorough notes in our customer tracking
system
* Consistently drive safely and maintain a clean driving record in accordance with Carvana's
CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in their local jurisdiction within the first
90 days of employment (process sponsored by Carvana). This process may involve satisfying
state-specific requirements. For further details, candidates can review their local state notary
requirements here: State Notary Requirements.
* Candidates must be able to satisfy state-specific requirements related to accessing the DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any
other state specialty license within the first two weeks of employment (process sponsored by
Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
* Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
* Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
* Must be able to read, write, speak, and understand English
* Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
* Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
* Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the
essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for
employment without regard to race, color, religion, gender, sexual orientation, gender identity, or
expression, marital status, national origin, age, mental or physical disability, protected veteran
status, or genetic information, or any other basis protected by applicable law. Carvana also
prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for
visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be
able to read, write, speak, and understand English."