Job Details

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Description

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs include public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. The overarching objective is to uplift individuals and families by providing essential resources, including education, housing, and employment, to sustain progress and create positive, lasting change in communities.

Our Core Competencies

A well qualified candidate has the capacity to: communicate effectively, collaborate with others while building positive relationships, demonstrate strong problem solving skills, maintain a dynamic learning mindset, and commit to a high level of cultural and social awareness. The candidate will work well under pressure, observe appropriate boundaries, and operate with a high degree of emotional intelligence.

What It's Really Like To Join Our Agency

At Five Keys, culture matters. We are committed to building an inclusive culture that seeks collaboration over hierarchy to empower work teams. We serve vulnerable populations daily and strive to approach everyone with compassion, patience, and a trauma-informed approach. We aim to push past discomfort to have difficult conversations that impact the greater good and collaboratively create an inclusive culture and transform the world around us.

Benefits

We offer very low monthly costs for medical, dental, and vision insurance, along with generous time off. Various pre-tax flexible spending accounts and a 403(b) retirement account are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other company-paid benefits, including free wellness apps and an Employee Assistance Program, are available to employees and dependents.

Qualifications

Job Summary

The Rehousing Coordinator position reports to the Rehousing Acquisition Manager and is accountable for identifying and securing market-rate rental units to support innovative housing solutions for the local unhoused community. The role leverages program tools such as holding agreements to minimize vacancy loss, attractive rental subsidies, and damage mitigation funds. The Rehousing Coordinator actively seeks out, negotiates, and maintains listings of suitable available units.

In addition to landlord acquisition, this role provides direct client support throughout the housing process, ensuring smooth transitions, informed decision-making, and successful tenancy. Coordinators conduct field work, home visits, and ongoing check-ins to support clients throughout their housing journey.

We are looking for someone who maintains a positive attitude and enjoys supporting a diverse group of people. You are a proactive, solutions-oriented professional who is passionate about improving housing outcomes for individuals experiencing homelessness while creating value for local property owners. You bring a strong understanding of the local rental market and housing practices, and you are ready to use your communication and relationship-building skills to engage landlords and encourage participation in our housing initiatives.

Job Duties And Responsibilities

• Ensure participants fully grasp program requirements, responsibilities, and expectations, and offer opportunities for questions to foster transparency and informed decision-making
• Maintain accurate and timely records of all participant interactions, appointments, and housing-related activities in the designated program system
• Assist participants with move-in logistics, including utility setup and reviewing lease terms, ensuring they understand their responsibilities and obligations
• Provide participants with information and guidance, empowering them to make informed housing decisions without making executive decisions on their behalf
• Communicate with participants in a supportive and empowering manner, providing information and guidance that enable them to make independent and informed housing decisions
• Conduct field visits and canvassing to identify suitable neighborhoods, scout rental units, attend unit viewings, and build relationships with property owners/managers
• Conduct inspections of housing units prior to participant move-in to ensure safety, habitability, and readiness
• Conduct regular home visits after move-in to monitor participant adjustment, address concerns, and support successful tenancy
• Maintain regular communication with landlords to support positive participant-landlord relationships and proactively address concerns
• Work closely with case managers and other internal staff to ensure continuity of services and smooth program operations
• Other duties as assigned

Knowledge And Skills

• Advanced proficiency in Zoom, Microsoft Office, Google Workspace, Excel, PowerPoint and databases
• Able to maintain strict confidentiality and protect sensitive information
• Proficient understanding of housing policies and procedures, including fair housing laws
• Strong communication and interpersonal skills to engage a diverse group of people
• Excellent problem solving, organizing, and verbal and written communication skills
• Critical thinking, good organizational and recordkeeping skills, and sound independent judgment
• Ability to resolve/mediate issues between landlords and tenants
• Flexibility in scheduling and prioritizing tasks

Education And Work Experience

• High school diploma or equivalent required
• Access to reliable transportation, a valid California driver's license, a clean driving record, and automobile insurance required
• Two years of experience with supportive housing programs or similar housing initiatives
• Background in leasing, real estate, or property management preferred; experience with local rental markets, city planning, public policy, and housing subsidy programs preferred
• Strong sales and negotiation skills desirable

Physical Requirements

• Must wear provided PPE and adhere to safety guidelines when needed
• Frequent talking and listening
• Long periods of walking and desk/computer work
• Lifting up to 25 lbs; reaching, bending, carrying and stooping as part of daily tasks

Additional Requirements

This position is contingent upon:

• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

Work Environment

• Moderate to high noise level
• Work environment varies by site
• Some personal safety risk when working in underserved communities

Growth Opportunities

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive. We provide ongoing professional development opportunities, including conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries
• Primary and Secondary Education