Job Details

Overview

We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!

Why join our team

We are a mission-driven organization seeking high performers, movers, shakers and innovators. We are building a first-class fertility practice, while valuing growth and development of our team, both professionally and personally. We value optimism, compassion and teamwork, and are united by a shared commitment to put patients first.

Role Summary

The Practice Manager is the operational leader of their local clinic. They set the culture for excellence in patient care and experience, ensure effective daily clinical operations of full service and satellite clinics, partner with Medical Directors and providers, and drive operational alignment and excellence. The Practice Manager is on-site, provides guidance and mentorship, and ensures the team has the tools and resources needed to deliver a world class patient experience. They collaborate with a shared services team including facilities, IT, HR, finance, and marketing to keep the clinic operating smoothly. The Practice Manager directly manages local clinical leads and administrative practice support roles.

Day to Day Responsibilities

• Direct oversight of non-clinical and clinical day-to-day operations of the clinic, including nursing, patient navigators, medical assistants, and, where applicable, laboratory and Ambulatory Surgical Center operations in collaboration with the Medical Director and Laboratory Director
• Create a best-in-class, patient-centered experience
• Address patient concerns and escalations with timely, thoughtful resolutions
• Manage center-level vendor and business associate contracts (e.g., biohazard, scrubs, cleaning, maintenance, regulatory visits)
• Schedule and manage nursing, patient navigator, medical assistant and front desk staff, PTO and timecard approvals
• Oversee provider schedules and templates to maximize the patient experience and ensure billing and regulatory compliance
• Hire, coach and develop employees; conduct regular training, coaching and performance reviews
• Collaborate with medical directors and providers on practice operations
• Monitor and trend KPIs for practice operations
• Develop and coordinate training programs with applicable departments
• Develop and monitor corrective action strategies
• Responsible for site-level P&L and budget

Education, Licenses, Certifications

• Bachelor's degree (BA or BS)
• Healthcare and/or hospitality experience a plus
• Minimum three (3) years of management experience
• Direct experience leading large multi-role teams
• Proven success partnering with Medical Directors and Physicians at the practice level preferred

Employment Type

This is a full-time exempt position onsite in San Francisco, CA.

Compensation

The salary range for this role is $100,000-$130,000 annually. This role is eligible for an annual bonus. Salary is based on factors including knowledge, experience, certifications and/or degrees.

Benefits

Investing in you today

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off for personal time
• Commuter Benefits and discounted rates on home, auto and pet insurance

Investing in your future

• 401k Match with up to 4%
• Fertility and Parental Leave Benefits Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance

*Temporary and contract roles may not be eligible for all benefits listed above

EEO and Our Commitment

Spring Fertility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from every background to apply.