Job Details

Overview

Cloud Engineer

Department: F_ IT Cloud Svcs • Job Type: Full Time • Location: San Francisco, CA

The Cloud Engineer is responsible for configuring and operating UCSF cloud infrastructure services. The Cloud Engineer coordinates collaboration with developers, engineers, business partners, and key University stakeholders to provide high-quality cloud services. This role configures and supports workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities. The Cloud Engineer serves as the technical administrator for hardware, operating systems, network management, and web systems, planning and coordinating the installation, configuration, and testing of components across central or departmental systems. Applying advanced systems infrastructure concepts, the Cloud Engineer resolves highly complex issues, selects appropriate methods and evaluation criteria, presents to technical teams, evaluates new technologies with cost/benefit analyses, and may lead a team of systems or infrastructure professionals. The Cloud Engineer will positively impact UCSF's operations and culture by ensuring UCSF's cloud services are operable, secure, and effective in support of the University's mission. This team member will advance UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University's vision while modeling UCSF's culture and values.

The final salary and offer components are subject to additional approvals based on UC policy. Our placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $138,000 - $207,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. IS provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. The Platform Services team oversees management of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. The team handles critical software, such as Epic, ensuring it supports medical service delivery, and manages data center operations, databases, storage, and networking equipment with focus on security, availability, and performance.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience/training, in Computer Science, Information Technology, Computer Engineering, Management Information Systems, Electrical Engineering, or related field.
• 3 years of experience in IT infrastructure, cloud computing, network administration and security, DevOps, web systems administration, or related areas.
• Experience assisting with migration of server workloads to cloud platforms (AWS, Azure, GCP); familiarity with virtualization technologies.
• Experience with source control, basic testing, and CI techniques for cloud applications or infrastructure.
• Exposure to DevOps practices and deployment processes; experience supporting build, test, and release in a delivery pipeline.
• Knowledge of APIs and cloud data provider integrations; experience with Linux, Windows, and containerization/orchestration platforms (e.g., Kubernetes).
• Experience with cloud-based automation tools and provisioning/maintenance of cloud infrastructure.
• Ability to adapt equipment and technology to meet user needs; understanding of impact of system management actions on other systems and users.
• Knowledge of systems problem identification and resolution; experience with configuration, operation, and basic tuning of technology systems.
• Familiarity with Infrastructure as Code (IaC) methodologies and tools (Terraform, Ansible, Chef, Puppet, etc.); basic scripting; ability to write and maintain clear infrastructure code with guidance.
• Demonstrated experience in IT, platform services, and cloud services; understanding of technology design to support business needs.
• Familiarity with software development using object-oriented languages or IaC tools; understanding of SOA principles.
• Strong customer service, triage, and ability to interpret/apply service-level agreements, policies, and procedures.
• Effective written and verbal communication, with ability to convey technical information to diverse colleagues and stakeholders.
• Ability to establish positive working relationships with team members, stakeholders, and customers.
• Strong organizational skills to balance priorities and support multiple projects; experience with project management concepts such as schedule management, status reporting, and risk communication; awareness of budget planning and business case concepts.
• Demonstrated problem-solving skills, with ability to scope solutions based on resources and timelines; willingness to ask questions and make decisions with integrity.
• Commitment to inclusivity, equity, diversity, inclusion, and belonging.
• Creative thinking and adaptability in a fast-paced environment; openness to adopting new technologies or processes.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Management Information Systems, Electrical Engineering, or related field.
• Experience in complex higher education and/or healthcare environments.
• Certifications: Solutions Architect 1 and/or 2 from AWS, Microsoft, GCP, or equivalent.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through biomedical research, graduate education, and exemplary patient care. It is the only UC campus focused exclusively on the health sciences. We value innovation and excellence and strive to empower our team to deliver high-quality IT services to support patient care, research, and education.

Pride Values

UCSF values professionalism, respect, integrity, diversity and excellence. We are committed to equity and to building a diverse, inclusive environment. Additional information about UCSF is available at diversity.ucsf.edu. Join us to contribute to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

000520 SYS ADM 4

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 9am to 5pm, as required after hours support