Job Details

Overview

Cook Solutions Group is seeking a Full-Time ATM Service Technician to support our operations in the San Francisco Bay area. We are looking for a level 2 - NCR ATM technician to work 3 weekdays 12-9pm and weekends 10-7pm. This individual can choose which days off for schedule during the week, as long as they are back to back. You need to be NCR level 2 certified and have or previously had an NCR CE diagnostics key. TCR knowledge will be helpful but can be trained by CSG. Not a requirement for hire but we will want them to be willing to learn it.

Locations: San Francisco Bay, CA Area

Shift: 3 weekdays from 12pm to 9pm and weekends from 10am - 7pm.

Pay: $28-$35 hour DOE

What You'll Do

As an ATM Service Technician, you'll play a key role in ensuring that our banking clients' ATM systems are running smoothly. This role focuses on second-line maintenance, repair, and diagnostics on a variety of ATM hardware and software systems.

• Install and maintain ATM products from multiple manufacturers
• Troubleshoot and repair mechanical/electronic ATM components
• Perform software reloads, preventative maintenance, and cleanings
• Coordinate and prioritize daily service calls
• Communicate effectively with customers and internal teams
• Keep detailed service reports and documentation
• Maintain spare parts inventory
• Occasionally handle ATM cash access situations under strict protocols
• Support fellow technicians and learn new systems, including security hardware

What You Bring

• High School Diploma or GED
• 2–5 years of technical service, electronics, or ATM repair experience
• Strong troubleshooting and time management skills
• NCR Certification a plus, but not required
• Excellent customer service mindset
• Willingness to train on advanced systems, including security equipment
• Valid driver's license and a clean driving record
• Physical ability to lift/move up to 50 lbs regularly and up to 100 lbs occasionally

Why Join Cook Solutions Group?

• Award-Winning Company Culture – Named one of the 100 Best Companies to Work For
• Hands-On Technical Role – Work with a wide variety of banking and security tech
• Career Growth – Training, certifications, and opportunities to advance
• Team-Oriented Environment – Supportive leadership and peer network
• Competitive Pay & Benefits – Industry-competitive compensation and tools to succeed

Are you ready to make an impact and grow with a company that values your skills and drive? Apply today and join a team that truly Makes It Happen.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.