Job Details

About the Role

The PM, Employee Engagement is responsible for creating and executing programs that motivate and inspire field teams, ultimately enhancing the employee experience. This role supports initiatives such as recognition programs, reward programs, and sales contests. They interact with cross-functional business partners to manage the integration, communication, and execution of our engagement programs. They also support the Brand team to drive community impact in all stores and drive employee satisfaction and engagement. They report to the Sr. Manager of Store Experience to influence key business partners across all functions and channels and represent the voice of the field in all interactions.

What You'll Do

• Manage in store execution of employee initiatives through effective programs, tools and resources that are relevant, engaging and inspiring for field employees
• Develop and influence Reward & Recognition programs to ensure flawless engagement through effective timelines, communication, & execution details.
• Consult with Gap Foundation and support execution of Gap Inc. Annual Field Awards
• Accountable for management of monthly and quarterly recognition budgets including Store Visa funds and Gap Inc. Recognition Site points
• Accountable for the creation, design, and execution of store contest and incentives programs
• Consult with Gap Foundation and Global Sustainability and support the execution of community-based, volunteer initiatives to drive store participation
• Accountable for creation, design and execution of Gap Heritage Month programs, in partnership with Equality & Belonging and other HQ business partners
• Support execution of customer experience programs or other trainings for field employees in partnership with other retail operations team members
• Coordinate field feedback and collaborate with Field and HQ teams to determine opportunities for process improvement and potential solutions
• Oversee and execute all store communication associated with employee engagement initiatives
• Analyze competitors to enable best in class processes

Who You Are

• Continuous Learning - articulates and embraces challenges; learns and seeks information to improve results
• Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
• Customer Impact – understands the stores and how they operate, as well as the employee experience and what motivates or inspires our internal teams (from Brand Associates to General Managers).
• Champion Inclusion – builds and develops programs that celebrate the teams' individuality, foster inclusivity and motivate all associates regardless of grade level.
• Detail Orientated – demonstrates attention to detail in the creation of field communication and monitors implementation to ensure proper execution.
• Self-Accountability – sets specific and measurable performance objectives and strives to demonstrate the Words to Live By to drive positive change & improvement
• Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
• Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately and meet all target dates.
• Ambiguity – adapts and continues to perform through change and ambiguity and actively asks for feedback
• Retail Stores experience preferred
• Proficient in Excel, Word and PowerPoint