Job Details

Overview

(New Grad) Customer Solutions Engineer role at Agave — join to apply for the position and contribute to a fast-growing team.

This range is provided by Agave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $115,000.00/yr

Responsibilities

• Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert: Lead discovery and product demos with prospects; guide them through how Agave works; answer technical questions and position our product in the context of their systems; qualify fit, identify blockers, and advise on implementation details; create customer-facing collateral (e.g. videos, product FAQs); maintain and update demo materials for our teams to use in pre-sales
• Customer Onboarding — own customer onboardings end-to-end (alongside other teammates): Lead customers from sales handoff to full implementation efficiently, working with them 1:1; be their primary point of contact and assume full accountability for their onboarding; understand their goals and configure our product to meet their specific needs; train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases); create and maintain comprehensive docs for implementation best practices and FAQs; build strong customer relationships and long-term loyalty; identify churn risks and upsell opportunities
• Project Management — project-manage each customer's implementation; manage many at once: Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps; troubleshoot issues that arise, working with our product and engineering teams if new features are needed; proactively identify and escalate implementation risks; work with cofounders to solve them; identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap; work with external partners to align onboarding timelines across parties and systems
• Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers: Understand the variations in our current processes and key gaps that hinder onboarding; create a standardized and scalable process that works for hundreds of customers; create customer education materials to reduce manual effort; work with product/engineering to build features that improve customer onboardings; define, own, and improve internal tracking mechanisms and KPIs for customer onboarding timelines

What we look for

• Must have: Graduating in December 2025 or June 2026; experience in a customer-facing role/internship (e.g. customer-facing role at a startup, top consulting firm, etc.); aptitude or demonstrated skill in: structured troubleshooting; systems thinking; context-specific communication
• Nice to have: Familiarity with the construction industry; experience with accounting concepts; experience working with APIs, SQL, Postman, or similar tools
• No need to have: Experience with Construction or at B2B SaaS/dev tools companies
• Key traits: Project management; customer-facing mindset; energized by working with people; process-oriented; curious and able to learn industry jargon

Seniority level

• Internship

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development