Job Details

Overview

Join to apply for the Resident Solutions Engineer role at IBM.

A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

What You'll Do (Responsibilities)

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
• Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.
• Design, implementation, and management of HashiCorp enterprise solutions.
• Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
• Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
• Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.
• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
• Execute specific tasks throughout our customer's cloud transformation journey as it relates to the HashiCorp product suite.
• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
• Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.
• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.
• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
• Be subject to additional background checks and screening performed by the customer.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Intermediate experience with Terraform including an understanding of the deployment workflow and module development.
• Working proficiency with one or more HashiCorp Enterprise solutions.
• Experience managing Linux systems and container orchestration systems.
• Experience with system/service monitoring, observability, and alerting.
• Experience managing shared, multi-tenant services. SRE experience is a plus.
• Experience managing public cloud infrastructure.
• Experience with industry-standard infrastructure deployment and configuration management tools.
• Intermediate understanding of software development lifecycle including CI/CD and version control solutions.
• Familiarity with security and compliance requirements for shared services.
• A proven track record of assisting with cloud transformation at one or more organizations.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to work well in group environments.

Senioriry level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting