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At Nuna, our mission is to make high-quality healthcare affordable for everyone. We are dedicated to tackling one of our nation's biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why.

Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Marshalling our collective backgrounds and insights, we are now crafting an innovative, consumer app - a clinically driven healthcare companion experience that leverages AI, gamification and social support techniques to improve outcomes for people with chronic conditions.

As a sign of the impact Nuna has already made in this space, Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for Americans.

YOUR TEAM

Nuna's Customer Success team owns the customer journey post-sale — leading implementation, account management, support, retention, renewal, and expansion. We're healthcare experts who configure and optimize Nuna's patient engagement solutions to drive adoption, measurable outcomes, and lasting value. By building trusted partnerships and delivering exceptional service, we help our customers succeed and engage patients at scale.

YOUR OPPORTUNITIES

• Develop and lead training programs: Create and oversee role-specific training for clinicians and physicians in various formats
• Oversee educational content creation: Ensure all educational materials are engaging, accurate, and compliant
• Direct training delivery: Manage the execution of training sessions to maximize participant engagement and understanding
• Evaluate and improve training effectiveness: Use feedback and assessments to continuously refine training content and methods
• Collaborate with stakeholders: Work with leaders and experts to align training initiatives with organizational and clinical standards
• Drive software adoption: Lead the use of technology to produce polished, customer-facing learning content
  
  

Qualifications

Required Qualifications

• Experience implementing Software as a Service (SaaS) working directly with external clients
• 3+ years of work experience in healthcare technology, preferably in support of health plans and value-based payment arrangements
• Strong background in healthcare, with experience working directly with clinicians, physicians, or in a clinical setting
• Expertise in developing and implementing educational programs, preferably within the healthcare sector
• Experience with educational technology and software tools for creating and delivering training content
• Experience working in a nimble, agile environment
• Outstanding written and verbal communication skills
• Keen problem solving abilities
• An extremely organized and detail-oriented approach to work
  
  

Preferred Qualifications

• Bachelors degree or higher in healthcare, education, or related field
• Proven experience in leading and developing high-performing teams
• Proven track record of working in a fast-paced startup environment, demonstrating the ability to adapt quickly and manage multiple priorities effectively
• Strong project management skills, with the ability to lead cross-functional teams and drive initiatives from concept to completion
  
  

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $138,000 to $169,500. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, and skillset.

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Hospitals and Health Care

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