Job Details

Join to apply for the Senior Assistant Supportive Housing Manager role at Tenderloin Housing Clinic.

Assist the SHM in hiring, training, directing, supervising, developing, evaluating, and managing the performance of staff in accordance with THC policies and directives.

Conduct regular meetings, supervisions, and training sessions to motivate staff, promote team building, develop professional and technical skills, and foster effective working relationships.

Ensure staff are aware of and correctly implement all safety rules, regulations, policies, and procedures.

Hold staff accountable for high performance, teamwork, and quality customer service.

Provide leadership and project direction that engenders trust and respect.

Participate in the leadership activities of the department's management team.

Essential Functions

Leadership and Management

• Assist the SHM in hiring, training, directing, supervising, developing, evaluating, and managing staff daily activities.
• Conduct meetings, supervisions, and trainings to motivate staff, promote team building, and develop skills.
• Ensure staff awareness and proper implementation of safety rules and policies.
• Hold staff accountable for performance, teamwork, and service quality.
• Provide leadership and project direction to build trust and respect.
• Participate in departmental management activities.

Administration and Operations

• Work with the SHM to develop programs and achieve objectives.
• Coordinate within THC departments to meet goals and provide comprehensive services.
• Attend and facilitate meetings.
• Assist in preparing reports, identifying areas for improvement, and implementing solutions.
• Respond to emergencies 24/7, executing emergency plans as needed.
• Build relationships with community partners, including police and fire departments.
• Manage building maintenance, tenant screening, and intake processes.
• Coordinate tenant activities, services, and complaint responses.
• Enforce rental agreements and policies, fostering rapport with tenants.
• Manage building safety, security, and emergency preparedness.
• Maintain legal and reporting records.
• Perform duties of the SHM as needed.

Note: This job description reflects management's assignment of essential functions and does not restrict other tasks.

Essential Qualifications

• High School diploma or equivalent required; BA/BS preferred.
• Minimum 2 years property management experience and/or 3 years in social work/supportive housing.
• Proficiency in Microsoft Office Suite.
• Ability to produce, analyze reports, and write business correspondence.
• Excellent communication skills.
• Ability to read and apply policies, manuals, and procedures.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience in conflict resolution and customer service.
• Fluent in English, both oral and written.
• Ability to manage multiple projects in a fast-paced environment with attention to detail.
• Interest in working within a Supportive Housing Model.
• Pass background checks, reference checks, and TB screening.
• Experience with diverse, low-income, homeless populations preferred.
• Experience in non-profit or public sectors, supervising staff, eviction processes, and harm reduction models is a plus.