Job Details

Software Engineer, Developer Ecosystem role at Sierra Business Solution

Overview

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.

What You'll Do

• Write the playbook for onboarding and educating external agent engineers to Sierra's Agent SDK.
• Develop and deploy AI Agents as an Agent Software Engineer, building the knowledge to become a world-leading expert on agent development.
• Lead the creation and execution of external developer training and enablement programs.
• Build infrastructure and content that scales — including technical documentation, onboarding paths, and hands-on repositories for SDK adoption.
• Work with our marketing teams to publish developer case studies and success stories to inspire and connect our growing technical community.

What You'll Bring

• Passion for helping customers across small and large enterprises learn to build exceptional AI Agents.
• Degree in Computer Science or related field, or equivalent professional experience.
• 4+ years experience in hands-on software development of highly technical products or developer relations roles.
• Excellent written and verbal communication skills and a desire to apply them in hands-on training sessions.
• Desire, excitement, and enthusiasm for building an in-person, global community around developing AI Agents.
• Strong technical skills and familiarity with modern software development — especially developer tooling, SDKs, and APIs.
• Demonstrated experience in designing and executing technical training, certification, or community initiatives.

Even better...

• Previous experience developing agents using open source tools like LangGraph or interacting with MCP servers.
• Familiarity with agent platforms, developer communities, or early-stage developer product ecosystems.
• Experience collaborating across product, engineering, and go-to-market teams to launch strategic initiatives.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.

What We Offer

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

Be you, with us. We're working to bring the transformative power of AI to every organization in the world. We encourage you to apply even if your experience doesn't precisely match the job description.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting