Job Details

Job description refinement. This listing outlines responsibilities, supervision, education/experience, and skills for a program management role at The Salvation Army Joseph McFee Center in San Francisco, CA.

Responsibilities

• Serve as day-to-day lead for all client-facing matters related to the Joseph McFee Center recovery-focused transitional housing program.
• In collaboration with officers, initiative director, and existing residential treatment staff, manage and guide support services in accordance with the organization's mission, values, policies and procedures.
• Work closely with social service support staff to develop and implement high-quality programming that delivers individualized counseling, intensive case management, job readiness training, and life skills development.
• Represent the program in planning meetings, board meetings, and with external stakeholders including community groups, partners, and third-party service providers.
• Oversee and facilitate resident-related community-building activities internally and externally.
• Oversee client success: intake and assessment, individual service plans, ongoing case management, referrals, support groups, and other services that respond to client needs.
• Provide ongoing supportive and/or case management functions to help clients achieve stated goals and objectives.
• Provide support, encouragement, accountability, and regular evaluation for clients while maintaining confidentiality.
• Oversee the Participant Savings Account program, including accurate tracking of deposits and disbursements, routine accounting tasks (reconciliation, reporting), and collaboration with finance staff to maintain fiscal integrity.
• Track resident case notes, outcomes, and program deliverables.

Supervision and Administration

• Create and monitor work schedules for TWO-ER staff.
• Conduct staff meetings weekly with TWO-ER personnel.
• Provide oversight, supervision, training, and evaluation for TWO-ER staff.
• Responsible for all day-to-day operations of TWO-ER services.
• Manage collection of participant fees and savings.
• Ensure compliance with The Salvation Army policies and procedures and California state requirements.
• Produce and maintain program operation and administration reports.
• Provide regular written and oral reports to the Program Director and Executive Director(s).
• Other related duties as required.

Education and Experience

• High school diploma or equivalent (required).
• Bachelor's Degree (preferred).
• CA driver's license (required).

Skills and Abilities

• Ability to work with government leaders, volunteers, and community groups.
• Ability to work with people from diverse backgrounds and cultures.
• Knowledge of Microsoft Windows environment, including Microsoft Office. Proficiency in Microsoft Word and QuickBooks.
• Self-motivated and able to motivate others.
• Excellent organizational skills, detail-oriented, and accurate.
• Strong communication and relationship-building with staff, clients, and the public.
• Ability to handle multiple tasks and manage time/resources effectively.
• Maintains a high level of integrity.

Equipment Used

• Modern office equipment and relevant software.

Physical Requirements

• Ability to lift up to 25 lbs. (typically file boxes).

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet physical requirements. The Salvation Army will attempt to accommodate reasonable requests without undue hardship.

Acknowledgment of Religious Purposes of The Salvation Army

The Salvation Army has a religious purpose and status as a church. Employees should not take actions that undermine its religious mission. Employment must align with the organization's religious purposes and related conduct.

At-Will

Any employment relationship with this organization is at-will. An employee may resign at any time and the employer may discharge an employee at any time with or without cause. This at-will status may not be changed except in writing by an authorized executive of the organization.