Job Details

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Our Sales Development organization is the engine behind Intercom's growth, both as a revenue driver and a talent pipeline. We identify and engage prospects across small business, mid-market, and enterprise segments, guiding them through the earliest stages of the sales journey.

At Intercom, we are customer-obsessed and committed to helping businesses reinvent online customer service by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart.

What will I be doing?

You will join as a member of the founding Sales Development team in San Francisco, building and managing a high-performing group of outbound and inbound professionals. This is a rare opportunity to shape the foundation of our go-to-market engine in one of the fastest-growing areas of technology.

We are looking for a leader with proven sales experience and a strong curiosity for AI technologies, someone who can thrive in a complex and rapidly evolving environment. You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture.

What skills do I need?

• At least 2 years of people management experience in the SaaS industry
• Strong team management skills with a track record of building and scaling high-performing teams
• 2+ years of B2B software sales experience with a proven track record of consistently achieving quota
• Experience leading inbound and outbound teams who strategically engage with potential customers using a personalized, multi-channel approach centered on value
• Strong analytical skills to interpret metrics and uncover insights that inform strategy
• A natural mentor and coach with a focus on developing others
• Experience managing complex internal ecosystems and building strong partnerships across teams
• Alignment with Intercom's values
• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility
• AI fluency and passion for applying emerging technology to sales

We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, and paid parental leave program.

Intercom is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to a policy of Equal Employment Opportunity and do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.