Job Details

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Paradigm is a San Francisco-based investment firm focused on crypto and frontier technologies across the globe, with over $11 billion in assets under management.

The Role

Paradigm is looking for an IT Engineer to join our team. The primary responsibility of this role is to provide best-in-class support to all of Paradigm's users. In addition to providing support, you'll also be responsible for assisting with implementing, configuring, and maintaining SaaS applications and tools, alongside the IT Systems Engineers.

Responsibilities:

• Deliver best-in-class IT support, ensuring high levels of employee satisfaction and productivity
• Participate in the team's on-call rotation and after-hours support coverage
• Maintain and manage a wide range of cloud applications used across the organization
• Partner with Systems Engineers on projects and progressively take full ownership of initiatives from start to finish
• Document, standardize, and continuously improve IT processes and best practices

Requirements:

• 3+ years of IT support experience, with a strong technical background troubleshooting Mac and iOS endpoints as well as SaaS applications
• 1+ year of IT system administration experience, with hands-on exposure to IAM and endpoint management
• Solid understanding of ITSM best practices, collaboration platforms, networking fundamentals, and AV/conference room technologies
• Proven expertise in testing, configuring, and deploying IT solutions in a fast-moving environment
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for both technical and non-technical audiences

Nice to haves:

• Experience working in a fast-paced or high-growth company
• Familiarity with APIs, GCP, SAML, OIDC
• Exposure to Okta Workflows
• Background in security operations

What we offer:

• Base pay range: $150,000.00/yr - $170,000.00/yr
• Medical insurance
• Vision insurance
• 401(k)